Working knowledge of ERISA, DOL and IRS regulations and correction programs, retirement plan compliance testing rules, regulatory changes, plan documents, trust accounting and Form 5500 filings. Conduct and analyze annual compliance testing (including ADP/ACP, non-discrimination, top heavy and coverage testing) to demonstrate satisfaction of IRS coverage and non-discrimination requirements including correction of failures. Process employer contribution calculations, using various allocation methods including new comparability. Prepare IRS Form 5500, 8955-SSA and Form 5330.Consult with clients regarding plan operation and design assuring that plan remains in compliance with current rules and regulations. Read, interpret and advise on plan document provisions. Prepare plan amendments.Provide excellent customer service as the primary contact for clients that includes working with financial advisors, accountants, and various recordkeepers. Prepare distributions and loans for processing. Assist with new client on-boarding.Experience with Relius administration system, FT William document software and PensionPal.

Worked remotely assigned to Bank of America as high risk process analyst performing risk management testing for the mortgage servicing and consumer banking sectors providing an independent review of internal controls testing the effectiveness of operational processes based on the Validated Reliance Model.Validated the design of test scripts, questions and plans for the operational risks across various lines of business. Relied on statistically valid samples, to conduct re-performance of transactional tests. Reported results to senior leadership.

Project leader for client service on design, development, testing, implementation and training of new enterprise-wide web-based call tracking and workflow management application.Project leader for client service on Interactive Voice Response (IVR) conversion to an enhanced platform including review/approval of product documentation, analysis, testing and implementation.Project leader for client service during annual enterprise-wide disaster recovery test managing team of ten associates across multiple sites in gathering and setting up test data, executing test scripts, documenting all failures and providing a post-mortem synopsis to senior leadership for use in future tests.Business risk project leader for risk management program with responsibility for the management of six risk mitigation project teams ensuring high quality projects were completed on time and under budget. Provided ongoing status updates to senior management including results presentations to the president and executive board.

Represented business unit at various daily/weekly/monthly meetings with both IT and helpdesks ensuring that concerns were addressed timely. Provided recommendations to senior management for process improvements based on report review and analysis.Client Service representative on HelpDesk Business Review Team. Responsible for company-wide prioritization of “bug” fixes based on business risk. Utilized relationship management skills in negotiations with peers across the organization ensuring that high risk items were prioritized appropriately.

Coached and developed staff of ten account executives for several different financial partners delegating tasks to team members based on their strengths promoting teamwork in satisfying clients’ needs.Achieved or exceeded 90% phone service levels on a daily basis through staff scheduling, adherence to schedules and workload monitoring.Improved client retention through management of account executive workload ensuring timely and accurate resolution of outstanding client issues.

Serviced a book of business made up of various retirement plans including processing contributions, loans, hardship withdrawals and distributions as well as fund and cash reconciliation, compliance testing and producing participant statements.Consulted with client on plan operation and suggested a course of action for any issues as well as ensuring plan was in compliance with plan document along with filing the required tax returns.