Garth Towne Email and Phone Number

An engineering management firm that offers petroleum refineries with upgrade and retrofit services in California, Washington State, Alaska and Texas. • Coordinated and trained engineering disciplines on new labor tracking software resulting in more accurate forecasting and budget models for the company• Designed and managed change notice tracking tool that created detailed visibility on the status of all scope changes for assigned projects• Restructured the change management process creating a streamlined avenue for obtaining scope change authority both internally and externally• Experienced in: percent of complete tracking, earned value, labor equivalencies, budget forecasting, KPI reporting, monthly cost reports, data extraction, scope management, and complex spreadsheet building

• Maintained and estimate accuracy rating of at least 95% with an on time delivery rate of 100%• Reassigned as a procurement specialist for a four month period to expedite shipments on key accounts by personally overseeing the progress of products in the manufacturing facility and BOM redline changes• Developed multiple estimates in excess of one hundred million dollars with granular levels of detail on items estimated to the dollar and cent while considering factors such as quantity breaks, delivery schedule, international currency conversion, learning curve, First Article factoring, vendor tooling and certification• Led the coordination of vendor interaction between Purchasing, Program Management and Sales on several projects unique to customer request

Digital barcode refurbishment and recycling company focused on green business operation.• Restructured and oversaw a new RMA process based on direct customer contact with technical specialist determining hardware and software return issues resulting in less product returns and more issue resolution via trouble shooting.• Author of the RMA SOP’s and author of the training manual for customer support representatives.

• Certified Claims Representative recognized on three separate occasions for outstanding customer service• Appointed as the Western Montana Special Lines Representative focusing on high value claims related to RV’s, motorcycles, boats, ATV’s, and semi trucks.• Continually increased my authority level to negotiate and close claims in the field as a direct result of my estimate accuracy, resource utilization, attention to company process , and pre estimate research• Successfully completed courses in fraud awareness, casualty, property damage and special lines handling