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Providing multiple organizations with data and systems expertise furthering Straightline's needs and goals.Successful projects include: • Successfully completed multiple accounting system migrations • Assisted in implementation, configuration, and installed add-ons for Salesforce • Developed and implemented disaster recovery schemas • Implemented multiple virtual servers (Hyper-V and VMWare) for mission critical needsInternally, I implemented and established accounting packages and financial controls using project-based accounting. This is tightly integrated to the project management structure and control system, allowing for minimal office staff to manage numerous projects across a multitude of customers.I serve as the key systems resource for all internal systems supporting the users in operations and business processes including accounting, operations, sales management, and human resources

With Acumen Partners I provided both the internal team and clients with technical expertise on wide-ranging topics including accounting platforms, network infrastructure design and maintenance, to end user support.

I provided direction and expertise in systems infrastructure maintenance for internal corporate needs as well as managed large-scale software development projects for Software-as-a-Service applications in the education space.• Upgrading and maintaining corporate network infrastructure. Added several new application servers to add additional core functions to business.• Upgraded entire network infrastructure to DS3 data line with Gigabit internal backbone• Upgraded Microsoft Active Directory domain to version 2003 for greater stability and critical security updates• Established procedures for: o Technical service requests o Software Development requests o Desktop change process• Implemented document and software version control process to maintain valuable work product during authoring workflow.• Completely redefined and implemented critical system backup procedures to ensure rapid availability of data and return to full functionality.• Upgraded telephone PBX system to accommodate corporate growth and desired goals. Included VOIP capability to accommodate future expansion.• Rescued critical software development process for primary online product. • Redesigned/implemented new corporate website, integrating e-Commerce functionality

Product Development ManagerServed as Project Manager on complete redesign of software including vendor management, schedule management, technical documentation including requirements gathering, use cases, user stories, determination and allocation of resources, and risk management. Completed project on time, on budget, with serious staff constraints.Formalized corporate project documentation process, from intake of new project request to project closure documents. Developed collection of templates for various phases of project timeline. Participated in development of project analysis questionnaire.IT Manager• Served as Project Manager for several large projects.• Managed support of all CCI (Cognitive Concepts, Inc was purchased by HMH) products.• Managed and trained support staff on helpdesk best practices and procedures• Project Lead for physical location move. Responsible for ensuring complete data backup and successful migration of all network systems to new network environment due to corporate purchase.• Managed support for all internal technical needs from end users to network infrastructure.• Developed and implemented network infrastructure disaster recovery plan including required hardware acquisitions and data backup procedures.Network Engineer • Resolved customer infrastructure concerns to allow for successful implementations of Cognitive Concepts software.• Design and implement procedures for building, configuring, and deploying Cognitive Concepts network products.• Developed and cultivated strong customer relationships due to successful and thorough implementations of Cognitive Concepts software products including on-site installation and consulting to resolve any possible performance concerns.• Developed and implemented product stress testing procedures and requirements for network based software to determine hardware requirements and concurrent usage limitations.