Responsible for leading and motivating a team of 25 IT professionals in developing and delivering solutions for Workflow Automation, Messaging, Collaboration, PC & Mobile Technologies for enterprise computing platforms and services, including network technologies (wireless, remote access, security services), network services (distributed cabling, vendor provided communications, telecommunications), audio\visual infrastructure, solutions architecture, implementation of collaboration technologies (desktop video, chat, unified communications, and mobile device access.☑ Collaborated with institutional stakeholders to solve ongoing identity access management (IDM) issues by delivering a leveraging a single solution across the enterprise☑ Reduced corporate spend for licensing and support by integrating an evaluation process for contract renewals with ongoing reporting of service consumption (Citrix reduction 28% / Microsoft reduction 40%)☑ Improved risk management through the removal of local admin privileges and improving the Microsoft patch process to allow for deployment in N-three days from N-six months☑ Lead organizational initiative to consolidate and migrate multiple code repositories to GitHub and CodeCommit (for AWS) driving code repository cost savings of 30% and reducing organizational risk☑ Evaluated and selected an AWS automated platform deployment solution (Ansible), defining corporate standards, deployment and standard enforcement on all systems deployed in AWS☑ Developed automated user provisioning and de-provisioning for application access through SSO partner (Okta) for SOX systems by enforcing a modular approach to writing and deploying the associated code for workflows☑ Implemented full-stack monitoring platform (Dynatrace) to assess and identify ongoing system stability and performance issues with enterprise platforms and applications reducing organizational risk and improving application availability across the enterprise

Key leader within the global infrastructure group reporting directly to the CIO. Responsible for the oversight of up to 30 engineers who supported all end-user facing technology and user support in 8 offices throughout the US, Europe and Asia. I also administered all end user compute platforms and programs (including mobile device, laptop, and desktop). I was appointed to control a $45M annual budget encompassing multiple IT cost codes within the Global Infrastructure team.☑ Enabled 20% reduction in staff after implementing a ticketing and workflow system to formalize the support tracking process as well as the implementation of a self-serve system for application requests and deployment.☑ Deployed Enterprise Management System (SCCM / Systems Center) to more efficiently manage and support the distributed computing environment.☑ Directed all aspects of the IT build out and expansion of facilities in New York, San Francisco, and Hong Kong.☑ Steered Information Security for end-user (endpoint) security globally, which involved evaluating, selecting and implementing platforms (RSA, McAfee, Bit9, FireEye, SCCM, MobileIron, etc.) that secured end-user points of data egress.☑ Managed Front and Back Office business interaction with the Global Infrastructure Team, guiding requirements definition, testing, and deployment of creative hardware and software solutions as well as the secure transmission of highly sensitive data to regulators.☑ Orchestrated overarching collaboration platform, including voice, instant messaging and email, as well as the architecture of applications and platforms including Exchange, Lync (Skype), Cisco WebEx, Cisco Call Manager, Cisco Unity, etc.☑ Responsible for all endpoint technology (mobile, desktop, server) and platforms globally. Managing refresh / modernization projects for hardware and software regularly.

Supervised 19 Field Engineers and Technicians in support of multi-platform user, project and customer environments in 20+ sites across the US and Canada and 6 Operations Center employees supporting 2 24x7x365 data centers. Additionally, I directed project initiatives for 5-10 internal IT projects. I also managed 25+ resources, hiring/firing, performing reviews, planning yearly salary increases/decreases and overall day-to-day oversight while supporting a 4,000-user, worldwide, multi-platform environment.☑ Realized a 30% reduction in costs through conducting a capital and business case analysis to establish the first-ever corporate group within Field Operations for 20 sites nationally with a $1.8 M support budget.☑ Reduced 30% of required headcount as a result of steering the $3M desktop/laptop roll-out of 2000 PC’s while championing the reuse of intellectual capital and standardization of images on 1500 re-purposed devices.☑ Executed data center relocation - planned, moved, reinstalled, tested and brought back online > 120 physical production servers in less than 48 hours. ☑ Managed Information Technology due diligence processes and reports for 12 mergers and acquisitions totaling $300M over 3 years.

I was hired to facilitate the implementation of a $1M enterprise management tool, CA Unicenter. We were able to integrate the system throughout General Motors Locomotive Group (GMLG) under outsourcing contract with CSC. I also managed the monthly reporting function for the $9M GM account; providing reports on software maintenance licenses, hardware leases, and inventory databases for both hardware and software.☑ Cut average procurement time in half, decreasing associated costs by 15% while increasing user satisfaction by 80-95%. ☑ Lessened turn time 50% for client order fulfillment and raised satisfaction ratings to 98% by enhancing communication between operations management and procurement teams. ☑ Reduced error rate to less than 5% in 1 year by ensuring tighter validity in asset reporting.☑ Lowered vendor markup from 6% to 3% for $1.7M hardware purchases after developing vendor relationships and competitive bid process for IT hardware procurement and asset management.