-Responsible for safe coordination and operation of locomotives and trains- In Charge of all required legal and safety paperwork for operation inCanada and the US- Monitored and managed radio communications to ensure rulescompliance and the safety of fellow workers- Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew- Inspect all equipment on cars prior to departures- Read and understand bulletins, work orders, and switch lists- Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses- Work with customers to ensure accurate movement and placement of cars- Maintain awareness of surrounding area and suspicious activity to ensure rail safety- Operate locomotive equipment through the use of remote control device.- Comprehend color and/or hand signals and systems- Quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

- AV equipment operation including sound, audio mixing, video, basic lighting, video camera operation.- Used Windows, Mac, and Linux platforms- Installed IP Camera systems- Provided Help Desk support for Platform, Operating system assistance, and Network help

- OS Reinstalls, backups recovery, virus removal, advanced configurations, patching- Laptop hard drive replacement, motherboard replacement, screen replacements- Desktop cooling issues, resolved power issues, motherboard replacement, GPU replacement, CPU Replacement, Ram Replacement/diagnostics- Server builds and configuration- Subject matter expert for vendor related knowledge- Followed standard operating procedures for warranty claims/disputes- Developed documentation for streamlined processes for other technicians and customers

- Educated clients on best options based on use case- Analyzed needs and worked through solutions- Delivered solutions based on client required timelines- Meeting/setting client expectations- Managing risks to client projects by using adaptive problem solving- Acted as a liaison between the client and vendor