Site It Services Engineer
Management of all local IT infrastructure services & projectsAlign with global Site IT Services strategy and regional implementation in terms of efficiency, cost effective and operation excellence.Demonstrate thorough understanding of ITIL.Strong customer orientation with a focus on delivery of value-added service.Vendor Management - managing strategic partnership with suppliers to assure service delivery.Service Management all responsible areas:- End User Computing-… Show more Management of all local IT infrastructure services & projectsAlign with global Site IT Services strategy and regional implementation in terms of efficiency, cost effective and operation excellence.Demonstrate thorough understanding of ITIL.Strong customer orientation with a focus on delivery of value-added service.Vendor Management - managing strategic partnership with suppliers to assure service delivery.Service Management all responsible areas:- End User Computing- Networking- Mobile Support and configuration- Server Room Management- Remote Support- Desktop Support & Local Service Desk- Digital Workplace & User ExperiencesEngage with business leaders to ensure visibility of value delivered through Site Infrastructure servicesEstablish and ensure Service Level Agreements are met across all major regional site infrastructure services.Ensure compliance with Mars Digital Technologies global policies and technology standards within the region.Oversee proper management of software and hardware lifecycles in the region:- Asset Management- License management Show less
