Garth Lewis Email & Phone Number

Springfield, Oh, Us

Springfield, Oh, Us

Atlanta, Georgia, Us

New York City, Ny, Us

Contract position through TEKSystems in Dayton, OH. Created and maintained DITA-based XML Help for web-based legal applications ranging from patent law to business law to legal research. Wrote, edited, and maintained database keys for user interface text. Collaborated with development teams and subject matter experts, often in an Agile environment, to design and deliver quality product. Consistently worked with minimal supervision and managed my own projects. Maintained version control of Help files using Tortoise SVN. During my time at LexisNexis, I gained considerable knowledge of the inner workings of XML and its conversion to HTML for web presentation.

Monroe, La, Us

Created electronic and print-based documentation for a wide variety of systems. Built a strong reputation across the business by developing solid client relationships. Worked with minimal supervision in a matrix environment, collaborating with members of different teams to reach desired goals. Served on a number of documentation teams with members scattered across the country. Performed proofreading and editing of materials produced by my peers. Researched and produced articles for the IT Services organization’s e-newsletter, which is sent to several thousand employees.• Personally requested for a number of the most important, high-profile projects, including the company’s customer-facing self-service portal and the billion-dollar government Networx portal.• Helped to create the company intranet site for the vice president of the IT Business Market organization and the teams reporting to him. Maintained the site once it came online.• Participated in a committee to establish quality standards for on-line Help projects. • Helped to establish the template for the department’s on-line Help systems to provide a consistent look and feel for every on-line Help project.• Proposed a process to streamline small-scale projects such as minor document updates, which saved considerable time and money.• Took the initiative to mentor and train documentation team members.

Detroit, Mi, Us

Responsible for working with a wide variety of clients, developing and delivering everything from complex on-line help systems to conventional printed manuals to stand-up training. Integrated easily into client teams while working under minimal supervision.• Recognized by fellow consultants as a RoboHelp expert and often called upon for help and advice.• Developed and delivered stand-up training on designing and producing on-line Help systems using RoboHelp.• Brought the Information Design and Delivery line of business, as well as its first client, to the Baltimore/Bethesda Compuware branch in 1997, and found a manager to run it.• Expanded skill set to include Web site development and implementation.Client Work: Qwest CommunicationsPersonally requested for this placement due to quality of previous work (see below). Collaborated with SMEs to produce two Operations and Maintenance Manuals, which detail the entire lifecycle of a system, from development notes to end-user instructions. Updated the online help for one of Qwest’s complex provisioning systems from WinHelp to HTML.Client Work: Cardinal HealthRequested by client, and brought in without even an interview. Responsible for reviewing the work of the client’s staff to ensure quality and accuracy of information.• Took the initiative to gain considerable knowledge of the client’s preferred tool, Doc-to-Help.

Detroit, Mi, Us

Client Work: United States Trotting Association (USTA)Responsible for developing end-user documentation and on-line Help for a database system serving the entire harness racing industry. The system allows users to access any information needed about the harness racing industry – from USTA memberships to information on drivers and officials to horse DNA information. Designed and developed electronic and print system documentation for the IT department.• Created a database model that documented table and field level information.• Asked to review the user interface and suggest ways to improve usability.• Collaborated with both users and developers to ensure the quality and accuracy of the system being developed, not just the documentation.Client Work: LCI International/Qwest CommunicationsUsed Microsoft Word to author a wide variety of printed documentation from software user guides to system design documents. Created online Help systems with RoboHelp. Collaborated with end users and development teams to ensure highly usable documentation. Managed the production of my printed materials to ensure quality and timely delivery.• Identified a need for RoboHelp training among peers at client site; designed the training, and delivered it.• Often asked to proofread and edit documentation (electronic and print) produced by client peers to ensure accuracy.• Helped the client IT Training and Documentation department through the merger when Qwest Communications acquired LCI International in 1998

Miamisburg, Oh, Us

Primarily responsible for producing print documentation for clients ranging from a national railroad engineering association to the automotive industry to the military. Collaborated with Project Managers and Technical Writers to ensure strict adherence to client standards. Edited materials produced by peers to ensure quality.• Began working with RoboHelp to produce on-line Help systems.