Gary Abbott Email & Phone Number

Austin, Texas, United States

Bozeman, Montana, US

• Lead technology and support activities for all SaaS clients, as well as product support for on-premises clients. $XXM budget including 184 full-time resources across North America, UK, and India with technology.
• 9+ years of execution at, or below, the financial plan.
• Sole oversight of a multi-year, multi-country data center consolidation program driving $5M of annualized savings.
• Exceeding 24x7 operations target of 99.9% availability.
• Support continued revenue growth and expansion of SaaS clients
• Coaching and mentoring of Sr. Directors

Bozeman, Montana, US

Lead and oversee the strategic direction and execution of global SaaS operations to ensure the delivery of high-quality, hybrid cloud solutions to our clients. This includes 24x7 SRE, DevOps, Infrastructure Services (Network, Server, and Storage), Performance Engineering, and L2 / L3 Product Support.* Developing and implementing operational strategies to.

Bozeman, Montana, US

• Oversee Global Cloud Technology Services and Security activities including SaaS environment delivery, budgeting and forecasting, metrics and reporting, training and communications. Supervise 38 staff executing key.
• Implemented multi-million dollar mission-critical cloud originations, fraud, and collections systems with 99.9% service level agreements (largest was $60M).
• Implemented and matured Operational reporting for Network Operations, Database Engineering & Operations, DevOps, Infrastructure Engineering, and AWS FinOps
• Ownership of IT Service Management including Incident, Problem, Change Management, and the Configuration Management Database (CMDB)
• Partnered with professional service organization to standardize project delivery framework reducing friction and increase delivery.
• Secured 5% additional hardware discount from major supplier saving $500k annually.

Bozeman, Montana, US

• Guided 27 global employees producing quarterly updates to COGS models in business operations for global technology services and security sector. Promoted improved visibility to high cost areas. Updated finance.
• Assisted Cloud Ambassador Program to teach pre-sales enterprise about IT and security processes and best practices including cloud delivery and datacenter strategy, cloud services, infrastructure, and security.
• Secured more than 80 certifications while decreasing standard pricing requests by 50%.
• Achieved 125% annual cloud growth representing nearly 25% of FICO revenue.

Bozeman, Montana, US

• Led 20 personnel in U.S. and U.K. in launching project management office and base activities for global technology services. Created COGS prototypes to accurately determine cost of delivering cloud products. Introduced.
• Decreased custom costing time for cloud agreements by 50%.
• Implemented best practice for three Value-Added-Resellers and re-negotiated deals with largest vendors resulting in 15-20% cost reduction.

Bozeman, Montana, US

• Oversaw five-person professional services team executing originations platforms for initial cloud customer with Decision Management Platform (DMP) and FICO Application Studio. Applied product knowledge to other global.
• Produced average application processing time of less than five seconds.
• Enhanced workflows and external cost avoidance for 30% of applicants.
• Delivered project from requirements gathering to implementation in six months.

Round Rock, Texas, US

• Guided performance, margin, and delivery status of enterprise reporting during integration of Perot System’s $3B outsourcing services portfolio. Supervised matrixed team of six technical leads in agile delivery.
• Managed $5M budget to create global, cross-functional business intelligence for 800+ users assisting demand pipeline, time entry, resource utilization, project P&L, and compensation reporting.
• Connected E2E services delivery, human resources, finance, and reporting tools integrated platform.
• Converted 6,000 existing projects under account, revenue, and expenditure business protocols.
• Reduced instability in critical corporate tax calculation system by more than 50%.
• Initiated custom, live fraud screening application lowering fraud by $25M in first year.

Austin, TX, US

• Directed up to six cross functional team members in producing custom monthly global SaaS billing system for British Telecom’s $650M outsourcing contract with Proctor and Gamble. Custom hosting of SaaS. Led project.
• Devised streamlined data mart of all global IT spend for 20+ enterprise vendors.
• Engaged $8M monthly invoicing files and supported 200+ global legal entities and 100,000 employees.
• Executed three-day monthly closing process with inventory variance analysis and executive summaries.
• Assessed redundant processes and eliminated monthly inventory validation by 50%.
• Analyzed failed changes to determine root cause and reduce overall implementation errors by 25%.

Round Rock, Texas, US

• Redesigned consumer and business fraud review process, utilizing Six Sigma methodologies, and reduced annual fraud losses by $20M. Provided trending analysis, vintage performance, and first payment default reporting.
• Implemented new data integrations and reduced data delivery times by 95%.
• Utilized offshore statisticians to identify patterns and performed fraud model validation.
• Implemented SAS rules engine to screen all incoming consumer and business credit card transactions.
• Reduced manual touch rate to less than 2% and decreased order processing

Round Rock, Texas, US

Small and Medium Business Sales / MarketingCompleted a 6 month Green Belt BPI project that reduced 99% of manual work required for Small and Medium Business commission payouts.Designed, developed and implemented Sales Rep Commission process utilizing a SQL Server 2000 database, an online org chart (ASP) and a detailed log file process to maintain data.

Round Rock, Texas, US

• Utilized Six Sigma methodologies to reduce compensation cycle time by 95%.
• Earned Business Process Improvement (BPI) green-belt certification
• Provided sales rep performance metrics, order cycle time, and seniority reporting
• Shared ownership of the FY’05 – FY’06 IT roadmap
• Worked with executives from all business units to refine business strategy, prioritize high value initiatives, and submit a final plan for budgeting

B.S, Mathematics

Mechanical Engineering