Performing in a Senior Project Manager capacity delivering medium and large projects for a high profile Platinum account client.Working closely with the Portfolio Lead to improve customer engagement and Project Management governance and standards.Coaching and mentoring early careers colleagues to prepare them for their next step into Project Management.Resolving problems which have been escalated into the Portfolio Lead by the client.Working together with the solutioning team to respond to RFQ's and develop statements of work to meet client requirements.Senior internal and client Stakeholder management through leading weekly Portfolio Steering Board Meetings.Deputising for the Portfolio Lead managing the internal team, client escalations and supporting in flight project teams.

Performing in a Senior Project Manager capacity delivering medium and large projects for a high profile Platinum account client.Working closely with the Portfolio Lead to improve customer engagement and Project Management governance and standards.Coaching and mentoring early careers colleagues to prepare them for their next step into Project Management.Resolving problems which have been escalated into the Portfolio Lead by the client.Working together with the solutioning team to respond to RFQ's and develop statements of work to meet client requirements.Senior internal and client Stakeholder management through leading weekly Portfolio Steering Board Meetings.Deputising for the Portfolio Lead managing the internal team, client escalations and supporting in flight project teams.

I am currently responsible for the Global Governance, Management and Support for all Modern Workplace and Legacy devices within the Enterprise Workplace Team. While leading a team of 16 colleagues I ensure an agile approach to a first-class end-user experience within a physical and virtualised working environment.Overall responsibilities include:• Delivery of all solutions under the workplace program• Leading and Managing Workplace Program and all its projects• Service Design and Ownership.• Cost Controlling and regular reporting.• Leadership/Coaching/Mentoring and personal development of those within my Team.• Building and maintaining a high performing Team.• Continuous Service Improvement to Modern Workplace.• Vendor relationship management to facilitate great partnerships.

As an IT Project Manager I am responsible for leading and managing medium to large Global IT Programs and Projects. Through effective stakeholder analysis I'm able to form a high performing Project Team comprising of Team Members with the appropriate skills to deliver excellent results. By utilising my leadership skills, I maintain a highly motivated team which remains dedicated to the successful delivery of the overall goals and outcomes.• Continuous improvement of our project management methodology and tools• Budgeting and Cost Controlling of both CAPEX and OPEX project expenditure• Risk assessment and mitigation plans• Service Design and Implementation• IT Security controls and considerations• Change Management to assist with project rollout• Manage stakeholders up to C-Level project steering• Procurement through RFI/RFP/RFQ Process• Legal assessment of commercial proposals to ensure Global compliance

I’m primarily responsible for a user base of approximately 2800 I.T. Consumers throughout the UK & Ireland as well as collaborating with my colleagues at a global level. While my role is predominantly hardware/software desktop/server support it can also be extremely diverse. We have many servers and standalone systems which require installation and support while remaining aware of their idiosyncrasies.I’ve been a key member within many project teams aimed at modernising and transforming the services we deliver to our I.T. Consumers. My experience within project teams varies from being a team member to the departmental lead reporting directly to the project manager. As a project lead I drive the required change through the business and maintain a high performing team to ensure deadlines are met.I also deputise for the I.T. Support Services Manager UK & IE. This involves leading the team in his absence and ensuring we maintain our high level of service to the business. I assist my team members with any problems or concerns they raise while encouraging them to take the required steps towards resolution themselves.Other areas of my responsibility require me to ensure that company policies, procedures and processes are kept up to date and incorporate the most recent guidelines and software versions. All processes must be accompanied by relevant RACI charts so they can be interpreted correctly.

During my time at Newcastle University I worked within the Business School. I was responsible for ensuring that all of the equipment within the Business School was in full working order. Other duties included the procurement of new hardware and software required for teaching and maintaining the Active Directory and Group Policy Objects relevant to the Business School.

In my temporary role with the Department for Work and Pensions I was primarily responsible for the roll-out of the new government Early Office Infrastructure while reporting to my Executive Officer. This included taking an inventory of all current equipment and drafting up the requirements for new equipment. Once the new equipment arrived it was my duty to assist with the installation and also provide users with adequate on the job training. As the project progressed I took the lead in the rollout at several offices around north east England.

As a Distribution Analyst I was primarily responsible for the final compiliation of the various programming teams code which would result in the current version of the company's product.Other day to day tasks included distribution of the software and fixes software modifications and fixes.This was largely a customer facing position.