• Stake Holder Management: Key point of contact for the clients and internal departments, develop relationships with key customer contacts.• Customer Growth and Development: Identify opportunities to improve profitability of accounts and grow the volume of business with clients. Assist with the New Business Development and onboarding on new clients.• Continuous Improvement: Identify internal and external process improvements, develop tools to assist the team in pricing and monitoring… Show more • Stake Holder Management: Key point of contact for the clients and internal departments, develop relationships with key customer contacts.• Customer Growth and Development: Identify opportunities to improve profitability of accounts and grow the volume of business with clients. Assist with the New Business Development and onboarding on new clients.• Continuous Improvement: Identify internal and external process improvements, develop tools to assist the team in pricing and monitoring services.• Performance Management: Responsible for ensuring the service delivered meets the expectations of the client and company. Following the SLA and monitoring KPIs• Customer Escalation point: Responsible for the day to day running of client accounts and accountable to the client in event of issues arising from internal departments.• Customer Engagement: Deliver client service review meetings and ensuring that any service improvement plans are developed and delivered.• Invoice Management: Oversea the correct invoicing of the client and assist the accounts team with credit control if required. Show less

WB Boxing Fitness is my own Fitness and Boxing training brand which runs alongside West Berks White Collar Boxing, providing group and 1 to 1 training for all levels of fitness and boxing ability.

West Berks White Collar Boxing began when two lifelong friends decided to bring traditional white-collar boxing to the West Berkshire Area. Having been involved in combat sports for several years they focused on organising the first training camp and boxing event in January 2017. To date it has hosted five sell-out shows and raised more than £30,000 for various charities including Newbury and District Cancer Care Trust , The Rosemary Appeal. and The Frank Bruno Foundation.

• Project Planning: Plan projects & supply project budgets in conjunction with the customer, KN management and KN financial teams. • Project Management: Manage projects, ensuring that the objectives are defined, agreed and delivered to schedule. • Project Control: Collate, control & document all associated project risk, delivering effective mitigations & solutions to minimise the potential impacts to both the customer & KN. o Communicate project progress & liaise and / or co-manage… Show more • Project Planning: Plan projects & supply project budgets in conjunction with the customer, KN management and KN financial teams. • Project Management: Manage projects, ensuring that the objectives are defined, agreed and delivered to schedule. • Project Control: Collate, control & document all associated project risk, delivering effective mitigations & solutions to minimise the potential impacts to both the customer & KN. o Communicate project progress & liaise and / or co-manage projects with customer involvement. • Stake Holder Management: Schedule & facilitate project status review meetings, ensuring any issues or risks are raised to the governance steering group. o Preparing the required project documentation, presentations ensuring at all time that accurate actions and decisions are recorded and communicated as appropriate. • Customer Engagement: Management of the customers’ expectations, outputs via effective communication methods. • Establish Best Practice: Conduct post project reviews with the key project stakeholders, establishing best practice for future projects • Continuous Improvement: Identify areas which can benefit both the contract & KN, conducting a cost benefit analysis which will be used as part of any project or CI activity sign off process. Show less

• Customer Escalation point: Solve serious or ongoing issues and implement robust, long term changes to benefit the customer, as well as K+N.• Stakeholder Management: Hold strong relationships both internally and externally to help resolve issues and improve service offering.• Continuous improvement: Identifying and implementing projects to increase operational efficiencies whilst tracking, quantifying and reporting improvements made.• Customer Engagement: Controlling the flow of… Show more • Customer Escalation point: Solve serious or ongoing issues and implement robust, long term changes to benefit the customer, as well as K+N.• Stakeholder Management: Hold strong relationships both internally and externally to help resolve issues and improve service offering.• Continuous improvement: Identifying and implementing projects to increase operational efficiencies whilst tracking, quantifying and reporting improvements made.• Customer Engagement: Controlling the flow of information to the customer in a timely manner, ensuring the right information gets to the key decision makers.• Customer Presentations: Holding monthly & quarterly customer meetings, presenting to a wide audience of ranging seniority.• Process Development: Develop and standardise ‘best practice’ within own department, as well as supporting the rest of the business to do the same.• Claims Management: Ensure that our claims procedure is being upheld and reduce ongoing operational expenditure.• Performance Management: Monitoring of performance against agreed KPIs/SLAs, highlighting internally where improvement is required & generating IS/IT based reports on a weekly and monthly basis to further evidence where action is needed.• Serious Recovery Management: Lead and direct in times of serious transport/warehouse-based issues to demonstrate control to our customer.• Team Development: Help to develop those around me by dedicating time to those who are looking to move forward.• Claims Management: Ensure that our claims procedure is being upheld and reduce ongoing operational expenditure. Show less

• Prospecting: Bring leads to the company using cold calling, generating enquiries, handling enquiries to continually bring good leads for the company.• Database Management: Maintain a customer database to help the company to develop new and maintain and grow existing customers.• Relationship management: maintain strong relationships with the company’s clients to boost brand awareness and long-term profits.• Social Media Marketing: Update Company Twitter and Facebook feed to… Show more • Prospecting: Bring leads to the company using cold calling, generating enquiries, handling enquiries to continually bring good leads for the company.• Database Management: Maintain a customer database to help the company to develop new and maintain and grow existing customers.• Relationship management: maintain strong relationships with the company’s clients to boost brand awareness and long-term profits.• Social Media Marketing: Update Company Twitter and Facebook feed to generate leads, canvas new business and develop existing relationships.• Contract Management: Ensure both the company and clients adhere to contractual terms for delivery and payment• Negotiation: Ensuring that all sales are made, maximising profitability for the company, whilst also ensuring the needs of the customer are fully met and expectations managed. Show less

• Customer Escalation point: Solve serious or ongoing issues and implement robust, long term changes to benefit the customer, as well as K+N.• Stakeholder Management: Hold strong relationships both internally and externally to help resolve issues and improve service offering.• Continuous improvement: Identifying and implementing projects to increase operational efficiencies whilst tracking, quantifying and reporting improvements made.• Customer Engagement: Controlling the flow of… Show more • Customer Escalation point: Solve serious or ongoing issues and implement robust, long term changes to benefit the customer, as well as K+N.• Stakeholder Management: Hold strong relationships both internally and externally to help resolve issues and improve service offering.• Continuous improvement: Identifying and implementing projects to increase operational efficiencies whilst tracking, quantifying and reporting improvements made.• Customer Engagement: Controlling the flow of information to the customer in a timely manner, ensuring the right information gets to the key decision makers.• Customer Presentations: Holding monthly & quarterly customer meetings, presenting to a wide audience of ranging seniority.• Process Development: Develop and standardise ‘best practice’ within own department, as well as supporting the rest of the business to do the same.• Claims Management: Ensure that our claims procedure is being upheld and reduce ongoing operational expenditure.• Performance Management: Monitoring of performance against agreed KPIs/SLAs, highlighting internally where improvement is required & generating IS/IT based reports on a weekly and monthly basis to further evidence where action is needed.• Serious Recovery Management: Lead and direct in times of serious transport/warehouse-based issues to demonstrate control to our customer.• Team Development: Help to develop those around me by dedicating time to those who are looking to move forward.• Claims Management: Ensure that our claims procedure is being upheld and reduce ongoing operational expenditure. Show less

Research, plan and implement cost saving schemes for all depotsUse Paragon to produce most cost effective delivery schedule possibleDesign new Paragon systems, tables and reports for depots and fellow plannersAdvise of potential improvements to ways of working to reduce costsLease with customers and Contract Partners to optimize delivery schedulesUndertake project work to assist with integration of new businessTraining of staff on new depot plansRecord and analyse… Show more Research, plan and implement cost saving schemes for all depotsUse Paragon to produce most cost effective delivery schedule possibleDesign new Paragon systems, tables and reports for depots and fellow plannersAdvise of potential improvements to ways of working to reduce costsLease with customers and Contract Partners to optimize delivery schedulesUndertake project work to assist with integration of new businessTraining of staff on new depot plansRecord and analyse KPIs to identify potential efficiency improvementsPerform daily weekly and monthly essential administration tasks Show less

Compile KPI reports for presentation to senior ManagersControl PPE allocation to ensure cost effective usageManage customer collection processTrain new staff members on daily tasksUpdate and Manage Wage systemDeal with Partner enquiries and complaints via QMS Collate dailly driver packsBuild and maintain spreadsheets to aid process management for team

Pro-actively hunt for new business and establish communications with those businesses that can benefit from our Company’s services.Grow client portfolio of £1.5 million worth of business with regular business reviewsIdentify and develop new business opportunities through identification and qualification of new clientsCold calling food outlets with a view to securing appointments.Responsible for own lead generation and appointment settingCoordinate and schedule appointments… Show more Pro-actively hunt for new business and establish communications with those businesses that can benefit from our Company’s services.Grow client portfolio of £1.5 million worth of business with regular business reviewsIdentify and develop new business opportunities through identification and qualification of new clientsCold calling food outlets with a view to securing appointments.Responsible for own lead generation and appointment settingCoordinate and schedule appointments with channel specialistsIncreased gross profit by 30% year on year. Show less

Seek out new business accounts via cold calling.Manage and grow new business into regular ordering client.Carry out client visits to understand needs and develop synergies and maximise profitability. Manage customers from account inception, through order to product delivery.Set own target of opening 104 new accounts in first year.

Actively seek and close new business contracts.Generate own leads through cold calling and staff incentives.Develop existing contracts and upsell company products and services.Top seller of new products, beating targets by 50-60%.Awarded Gold Standard for over achievement of sales targets by 10% in 1st year.

Actively seek new business opportunities for fully serviced internet games portal worldwideProduce and action marketing planDevelop cold calling strategy for worldwide marketSold to large technology and gaming companies including AOL, Hasbro Interactive, British Telecom, Tiny Online and UK OnlineMatch software solution by understanding customer business requirements

Geo Adams was one of the countries leading supplies of wholesale foodstuffs to caterers and vendors via a network of sales offices nationwide. My role was to manage a team of seven Sales Executives, whilst encouraging the growth of the brand through new and existing business.

Goss & Co was the largest independent insurance broker in Berkshire and deal with all aspects of personal and commercial insurance. My role was to liaise with customers and provide insurance cover for their property or travel.

Now part of Aviva following mergers with General Accident and then Norwich Union. Commercial Union were the one of the largest insurance companies in Europe. My role involved assisting brokers on my panel and developing the relationships with them.