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A highly driven senior business leader with extensive experience delivering transformational change via technology and analytics in a large, multi-functional organisation. Focussed on improving end user experience; skilled at simplifying complex problems, building robust stakeholder relationships and communicating solutions with clarity while developing talent to create highly motivated and capable teams. I’m passionate about driving strategic change that makes a difference. With a background in technology and analytics, I thrive in environments where I can create compelling insight to influence and drive meaningful change leading to business growth.
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Head Of Business PartneringTesco Feb 2018 - Sep 2023Dundee, United KingdomDesigning & leading workload reduction and customer experience improvement programmes across the business - data driven, with a focus on stakeholder engagement to drive changes to technology and processes. -
Product OwnerTesco Plc Aug 2015 - Feb 2018Dundee, United KingdomLeading and driving development programmes to improve the platforms used by contact centre colleagues. Defining requirements, planning, managing and implementing the change within budget to ensure maximum benefit is delivered. Product Owner for SharePoint; leading the scrum team to deliver innovative tools and applications to drive improvements across knowledge management, internal communication and management information
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Knowledge ManagerTesco Plc Sep 2013 - Aug 2015Dundee, United KingdomProduct Owner for SharePoint; leading the scrum team to deliver innovative tools and applications to drive improvements across knowledge management, internal communication and management informationPrioritising development in line with objectives, managing stakeholder relationships to ensure resource was focused on the right developments. Using analytics to feedback to content owners if they were reaching their desired audience and outcomes, and coaching on how to better maximise the tools available.
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Real-Time Team Leader - Resource PlanningTesco Plc Jun 2011 - Sep 2013Dundee, United KingdomLeading a global team of analysts in the UK and India to ensure effective resource management across two contact centre sites. Responding in real time to gaps and opportunities, analysing historical performance to spot trends, emerging issues and potential risk areas, creating and delivering flexible resource plans to mitigate or resolve issues highlighted.
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Contact Center Team LeadTesco Plc Oct 2007 - Jun 2011Dundee, United KingdomLeading teams of up to 22 customer facing colleagues, coaching and supporting them to respond brilliantly to customer contact (calls, email & white mail) and helping remove any barriers that got in the way of delivering great service.
Gary Anderson Skills
Frequently Asked Questions about Gary Anderson
What is Gary Anderson's role at the current company?
Gary Anderson's current role is Highly driven business leader - business transformation via technology.
What is Gary Anderson's email address?
Gary Anderson's email address is ga****@****sco.com
What skills is Gary Anderson known for?
Gary Anderson has skills like Change Management, Project Management, Performance Management, Team Management, Customer Experience, Knowledge Management, Knowledge Base, Business Analysis, Sharepoint Administration, Data Analysis, Sharepoint, It Project And Program Management.
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Gary Anderson
Polmont -
Gary Anderson
Epsom -
2mac.com, bsuk.com -
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