Providing on-site hardware and software support to over 120 primary and secondary schools including specialist educational centres in the Dudley borough and working to tight SLA’s.Software installation and support for both bespoke and off-the-shelf school curriculum applications. Hardware support of hubs, switches, PC's, laptops, printers, print servers, projectors and interactive whiteboards. The Installation and configuration of new PC’s onto the RM network.Remote support of multiple Windows 2003 servers running Windows XP clients.To diagnose failing computer hardware effectively and remedy as quickly as possible via the installation of the required replacement parts.Dealing with any outstanding technical support calls received from the Helpdesk that could be dealt with off-site and closed remotely.Providing a direct customer facing service role and assisting teaching staff with their technical needs and advising them accordingly.

Resolving 2nd/3rd line support tickets allocated from ‘Service Desk’ via the ‘Remedy’ helpdesk system. Tickets resolved via site visits and using remote connectivity software.Providing hardware and software support to all E.ON staff across 15 external sites within the United Kingdom.Carry out ticket investigation, resolution, and diagnosis and all aspects of on-site desktop support.Configuration and installation of new laptops and desktop PC’s using RIS and SMS server technologies.Configuration and deployment of laptops, desktop PC’s, printers, Ipaqs, Smartphones and voice over IP phones.Handle all Service Requests.Monitor ticket status and keep customers informed of progress.Deciding if IT kit is commercially viable for repair or replacement.Liaising with all E.ON IS teams across E.ON UK.

Providing both hardware and software support to all staff and students at the college including external specialist educational centres. The rollout of 1100 new PC’s across several sites that are affiliated with Stourbridge College. The installation and configuration of all new PC’s onto the college network.Support of Exchange/Windows 2003 servers running Windows XP clients across the college.Management of network security and administration of all users, groups and PC’s via Active Directory.Software testing, installation and support for both bespoke and off-the-shelf college curriculum applications.Hardware support of PC’s, laptops, hubs, switches, printers, print servers, projectors and interactive whiteboards. Specialist software installations and configurations for bespoke student on-line testing applications and staff database applications.Providing a direct customer facing service role to both teaching staff and students with their I.T. related problems and advising them accordingly.Dealing with a large volume of both 1st and 2nd line technical support calls received from the helpdesk.

Providing all on-site hardware and software support to all government staff on-site at DEFRA (Department for Environment, Food and Rural Affairs) in Worcester. BC, CTC & SC security clearance approved.

The installation and configuration of 2000 new PC’s at Kidderminster, Redditch and Worcester Hospitals.The surveying and identification of old computer systems that need to be replaced as part of the rollout.Configuration of new PC’s. Joining to domain, user logins, email setup and personal drive mappings via installation of Novell Netware.Network management. Patching in of all new network sockets to relevant hubs, Cisco switches and servers. Printer installations and network printing configurations.Software installations and configuration of specialist departmental medical I.T. equipment.Fitting upgrades to existing PC’s not listed in the rollout programme to make them compliant with Windows 2000.The Re-imaging of existing PC’s from Windows NT4 to Windows 2000.User account management and setting user access privileges to local PC’s.Inventory management and the recording of user and location of recently installed PC’s.

To provide I.T. technical support to a user base of 3000 NHS staff in the 4 hospitals that make up the Dudley Group of Hospitals NHS trust.To Project Manage the rollout of 3000 new user PC’s across the 4 hospitals that make up the Dudley Group of Hospitals NHS as part of Siemens ‘Refresh Programme’. Customer liaison with departmental heads and end-users to determine best I.T. hardware solutions and the procurement of new hardware accordingly. Supervision of staff within the Technical Support team during ‘Refresh Programme’ installations.To work as a link between the Operations and Technical departments of Siemens Healthcare Services.Solely responsible for Inventory control. Accurate updating and maintenance of the asset inventory database for all I.T. related hardware installed throughout the trust.Solely responsible for the management of all hardware warranty related issues.Solely responsible for all I.T. stock levels and management of all storerooms.24 hour 'on-call’ availability to resolve any urgent I.T. related issues that should arise out of normal working hours.

As this was my own business I had to successfully manage my own time and responsibilities. These included some of the following:AdministrationAdvertisingAccountsComputer system assemblyConsultancyCredit controlCustomer careCustomer liaisonDespatch controlHardware & software upgradingHelp Desk SupportMarketingProblem diagnosisPurchasing controlSalesStock controlStaff managementTechnical researchTelephone liaison & negotiationTime management

Responsible for providing all round technical support and advice to the Marketing and Sales Promotion departments of Kay & Company Ltd.Responsible for the mailing of accurate financial and marketing information to a customer database of 1.8 million.Monthly production and programming of a computer system to produce customer statements (Used as a vehicle to promote company merchandise). Production of monthly reports and statistics, PC data-retrieval and parameter selection from the customer database to target customers for suitable mailings and mail shots.Provide 'help-desk' support to the Marketing Department. Locate and remedy any problems experienced by PC users, installation of new software, upgrade hardware, run diagnostic programs to maximise system efficiency, virus protection etc.The supervision of other members within the Technical Support team. 24-hour emergency callout in case of computer system malfunctions or printing queries.