Gary B. Email & Phone Number

Burlington, Massachusetts

Burlington, Ma

• Develop and maintain global pricing configurations and master data in SAP & SF.com • Drive channel related data quality initiatives as well as support a wide variety of channel programs within Avid’s worldwide channel partner, distributor and educational programs• Work with cross functional teams on new product releases and promotional items to ensure global pricing is published accurately and on time• Accountable for strategic initiatives to globally scale revenue• Provide ad hoc reports to Finance and Business Operations groups• Troubleshoot and resolve global pricing issues and respond to inquiries via Sales Force.com

Responsible for maintaining all master data integrity in SAPDocumented and communicated written policies, procedures and working instructions for master data maintenanceParticipated in efforts to enhance SAP processes and maximize effectiveness of SAP reporting requirementsWorked with cross functional teams to find resolutions to business impact issuesProvided accurate and timely ad hoc reporting and analysis to sales, marketing and product management enabling a high quality of service to our customers.

Reported directly to US Customer Care Manager. Oversaw 8 sales coordinators who were the internal contacts for Key Accounts & OEMsWorked with cross functional teams to resolve performance and system issuesStaffed proper phone coverage for call center to ensure external calls were answered in a timely fashion.Analyzed and reported employee performance metrics to senior managementConducted weekly team meetings as well as scheduled employee training

Served as dependable single point of contact for company's largest semiconductor customer as well as other key accounts, OEMs and onsite service teams.Answered incoming calls, generated quotations, entered orders and reviewed purchase orders for accuracy and completeness.Liaison for weekly meetings with 3rd party account representatives for assigned accounts as well as internal manufacturing group and field service teams to ensure OTD and proactively resolve issues.