• Support approx. 750 users in call center environment for the Affordable Care Act• Utilize Solarwinds v12.3 ticketing system to create, resolve, and escalate hardware and network issues w/ minor use of Remedy ticketing system• Use Windows Server 2008 R2 & 2012 R2 in support of VDI based environment with restricted rights and privileges assigned by NOC• Complete monthly network scans using Retina Network Security Scanner to monitor network traffic and mitigate vulnerabilities• Install updates for Windows Server 2008 & Server 2012• Install, limited setup, and monitoring of OnSSI Ocularis IP-Video Surveillance • Run Cat 5/6E cable, terminate using 568A patch panels and switches, and test to offices, cubicles, training rooms, IDF’s, and MDF• Rack, setup, and maintain multiple broadcast system on WyreStorm Matrix Media Server• Install, cable, and pass on vital information to NOC of ForeScout CounterACT network monitor server and multiple Nutanix NAS server racks for the update of network via Visio diagram • Assisted in reporting on Cisco 4510 Catalyst, and Cisco Nexus 7000 Series switches • ITIL v3• Setup, troubleshoot, and support Cisco 7965, 7975, & 8841 VOIP phones.• Provide desktop setup and connectivity of thin and thick clients, monitors, card readers/scanners, VOIP phones• Active Directory Password Smartcard/CAC resets• Use of the following softwareo VMware Horizon 6 View Administrator (6.2.1)o Gemalto IDGo800 Tool 1.0.16 Smartcard Managero Proprietary Smartcard database assignment toolo VMware Horizon Client 3.5.2o VMware vSphere Client 6.0.0o Putty as SSH toolo DameWare v10o Proprietary (Certificate) Management Console tool 6.3o Emerson UPS GXT3 Toolo Teradici PCoIP Management Console 1.10.3o Outlook 2013o (ONSSI) On-Net Surveillance Systems Inc. v5.1o Cisco Any Connect VPN and Palo Alto Global Protect VPNo Reset Persona Management for session issueso Establish user access for share drive folders

• Support the field technicians on a nationwide network update project for Michael’s stores• Remotely run configuration scripts on Cisco 891 routers, then ping those routers to ensure the correct ports are open and active, and to verify whether the routers are running on their primary or secondary connections• Received, assessed, resolved, and closed network configuration tickets with Interface’s proprietary CRM software system ***Contractor

• Assisted with a company-wide computer hardware and OS upgrade, including over 450 Nurses’ Mobile (cart based) workstations• Disassembled workstation carts, swapping out old Dell Optiplex desktop computers for newer models• Imaged the hard drives of over 250 Windows 7 machines from a primary Unix network image• Created guidelines and standard operation procedures for future upgrades ***Contractor

Pulled and ran 10-12 Gauge Electrical Wire for Hospital

• Pulled and Ran Ethernet cable – Contract w/ Walgreens• Setup and Tested Cables from Pharmacy to Managers office• Setup and Tested 5 Access Points within store• Setup and Established connection for CoinStar Vending Machine – Contract w/ Coinstar

Helped provide knowledge and security for coalition forces.

Helped create and maintain a suitable environment for customers, sized individuals for men's suits, and cashiered.