ThinkGreener Power.com technology that cuts customer power bills significantly by re-using what otherwise would have been wasted power. Reactive power is normally received from the Power company, never utilized, and sent back to the Power Company. This helps to save money while helping to make this Planet Greener. Call Center applications specialist, including 7 years with Lucent and Avaya providing sales technical support for Fortune 100 companies and implementing IPTEL/VOIP solutions for Cisco Systems leading voice VAR.. Considerable experience in CRM applications (Customer Service, Help Desk, Sales Force Automation).Specialties: Energy Savings, Planet Saving, Cisco ICM, IPCC, CallManager,Unity,CTIOS,CVP,IP-IVRAvaya Call Center applications.Work Force ManagementTotal Call Recording and Quality Assurance ApplicationsCTIIVR- Internal and OutsourcedCall routing - single site and enterpriseReportingCall Center Assessments and recommendations - Technical and Business StrategyCRM analysis, design, implementation.Engagement Manager.Pre-Sales-CRM and Call Center Applications.