Gary Belanger Email & Phone Number

Plymouth, Ct, Us

New Orleans, Louisiana, United States

Championship Marketing Strategy: Developed and executed comprehensive marketing strategies for championship and marquee events, aligning with business goals, community and visitor bureau needs, and content marketing leads. Strategically increased event attendance and participation, boosting overall sales and revenue.Athlete & Sport Narrative: Reconstructed the sport narrative to enhance visibility and engagement by focusing on key athletes and marquee events. Effectively converted… Show more Championship Marketing Strategy: Developed and executed comprehensive marketing strategies for championship and marquee events, aligning with business goals, community and visitor bureau needs, and content marketing leads. Strategically increased event attendance and participation, boosting overall sales and revenue.Athlete & Sport Narrative: Reconstructed the sport narrative to enhance visibility and engagement by focusing on key athletes and marquee events. Effectively converted average racers to loyal enthusiasts, driving sales and increasing racer registrations.Qualifier Communication: Managed communications for championship qualifications, successfully upselling open category racers to competitive tiers through targeted educational campaigns, significantly boosting registration in higher revenue-generating categories.Post-Race Reviews: Led post-event analysis using athlete surveys to gather actionable insights and implemented improvements that enhanced participant satisfaction and retention, contributing to sustained sales growth in subsequent events.Prize Money Management: Streamlined the prize payment process for athletes, ensuring timely and accurate payments that improved athlete satisfaction and encouraged repeat participation, indirectly supporting sales continuity.Product Rollouts: Directed on-site execution of new product launches, including obstacles and race programs, ensuring seamless integration with event production and clear communication pre- and post-event, which played a crucial role in maintaining high participant engagement and increasing sales.On-Site Execution: Supported content collection and narrative development for significant events, aiding in social media coverage and promotional activities that amplified event reach and participant numbers, driving higher sales. Show less

Brand Voice & Engagement: Managed and expanded Spartan social media accounts, enhancing brand voice and reach by creating viral content, collaborating with influencers, and activating at events.Campaign Management: Developed and executed key brand social campaigns aligned with business objectives, ensuring consistent brand messaging and engagement.Operational Efficiency: Managed multi-network social media calendars for various accounts, consistently achieving KPI targets and… Show more Brand Voice & Engagement: Managed and expanded Spartan social media accounts, enhancing brand voice and reach by creating viral content, collaborating with influencers, and activating at events.Campaign Management: Developed and executed key brand social campaigns aligned with business objectives, ensuring consistent brand messaging and engagement.Operational Efficiency: Managed multi-network social media calendars for various accounts, consistently achieving KPI targets and ensuring timely content delivery.Collaboration & Strategy: Fostered relationships with content creators, ambassadors, and influencers to bolster the brand's social strategy. Led a team, ensuring cohesive strategy formulation and execution.Global Rollout: Established strong collaborations with global partners to ensure cohesive campaign strategies, to ensure the successfully launch of large-scale marketing initiatives, communicating vital business updates to expansive audiences.Trend Analysis: Stayed updated with industry trends, leveraging them across Spartan social media platforms to boost engagement and brand awareness.Community Moderation: Oversaw daily community interactions across social platforms, driving conversations with a consistent brand tone and voice.Growth Initiatives: Undertook special marketing and growth hacking projects, contributing to the brand's expansion and reach.Opportunity Identification: Recognized and capitalized on emerging internet trends, sparking viral conversations and fostering potential content creation and partnerships.Cross-functional Collaboration: Worked closely with various business teams to ensure alignment of social media strategy and overall business objectives. Show less

Strategic Insight & Innovation: Identified target areas for operational and creative strategies in product development, customer service, and marketing. Gathered customer data, analyzed trends, and identified unmet needs to support data-driven decisions.Global Market Analysis: Analyzed regional markets to understand consumer preferences while maintaining a consistent product. Created reports for production and advertising managers, providing actionable insights.Campaign Design &… Show more Strategic Insight & Innovation: Identified target areas for operational and creative strategies in product development, customer service, and marketing. Gathered customer data, analyzed trends, and identified unmet needs to support data-driven decisions.Global Market Analysis: Analyzed regional markets to understand consumer preferences while maintaining a consistent product. Created reports for production and advertising managers, providing actionable insights.Campaign Design & Collaboration: Partnered with the CMO to design campaigns based on consumer insights. Collaborated with the social media team to develop engaging promotional assets, ensuring alignment with brand strategy.Consumer Retention & Product Development: Led initiatives to enhance the product experience and increase returning consumers. Implemented feedback loops for continuous improvement. Provided sales trend reports and projections.Historical Research & Brand Development: Researched historical data to inform marketing strategies and brand adjustments, aligning with market demands. Leveraged insights to anticipate market shifts and prepare proactive strategies.Operational Efficiency & Collaboration: Collaborated with product development, customer service, and marketing teams to align consumer insights with operational strategies. Streamlined processes to enhance business performance.Data-Driven Decision Making: Utilized analytics to provide accurate reports on sales trends, projections, and growth areas. Ensured strategic decisions were backed by robust data.Trend Analysis & Opportunity Identification: Stayed updated with industry trends and leveraged them to boost engagement and brand awareness. Recognized and capitalized on emerging market opportunities.Community Engagement & Brand Loyalty: Engaged with the consumer community to gather feedback and build relationships. Developed initiatives to enhance consumer loyalty and ensure a consistent brand experience. Show less

Strategic Innovation & Promotion: Led the innovation and global rollout of new race formats and point series. Collaborated with marketing to promote new competitive waves and updates, enhancing brand engagement.Qualification & Coordination: Improved the World Champions qualification process and served as the main contact for racers. Managed qualification, registration, and reporting for series events.Operational Excellence: Established a tracking system for local championships… Show more Strategic Innovation & Promotion: Led the innovation and global rollout of new race formats and point series. Collaborated with marketing to promote new competitive waves and updates, enhancing brand engagement.Qualification & Coordination: Improved the World Champions qualification process and served as the main contact for racers. Managed qualification, registration, and reporting for series events.Operational Excellence: Established a tracking system for local championships by international licensees. Ensured fair and accurately timed events, maintaining updated obstacle rules.Quality Assurance: Tested and ensured safety and fairness of obstacles. Executed quality control, ensuring compliance with HQ guidelines. Assisted in innovating Spartan events by evaluating other OCR events.Community Engagement: Developed and distributed point leader swag with procurement. Coordinated all aspects of championship events, including qualification, seeding, formats, and scheduling.Data-Driven Improvements: Created and analyzed reports and surveys to drive innovation, aligning with marketing strategies for improved participant experience.Event Oversight: Attended championship events to ensure seamless operations. Managed discount and registration programs for future series.Cross-functional Collaboration: Worked closely with business teams to align competition strategies with overall objectives. Show less

Market Research & Analysis: Conducted extensive market research to identify potential products and determine customer needs and desires. Analyzed racer feedback to inform product development and identify areas for improvement.Product Development & Strategy: Developed marketing strategies and product specifications for current and new products. Reviewed product ideas and packaging changes, recommending the scope of present and future product lines. Analyzed proposed product requirements… Show more Market Research & Analysis: Conducted extensive market research to identify potential products and determine customer needs and desires. Analyzed racer feedback to inform product development and identify areas for improvement.Product Development & Strategy: Developed marketing strategies and product specifications for current and new products. Reviewed product ideas and packaging changes, recommending the scope of present and future product lines. Analyzed proposed product requirements and development programs to bring new products to market.Competitive Analysis: Compared company products to competitors' products to assess market competition. Utilized market research data to determine product pricing, reviewing production and sales costs, anticipating volume, and market willingness to pay.Marketing Collaboration: Collaborated with the marketing team to develop copy and sales strategies for introducing and marketing new products. Defined product marketing communication objectives and provided source data for product line communications.Data-Driven Decision Making: Prepared data info sheets with market research to determine the direction of current events and the addition of new products. Analyzed market trends to make informed decisions on product development and marketing strategies.Professional Development: Maintained industry knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional events. Contributed to team efforts by accomplishing related results as needed. Show less

Customer Support & Communication: Answered customer emails, providing professional and accurate information related to their questions, concerns, and race registrations. Ensured the highest quality customer experience before, during, and after race day.High-Volume Efficiency: Handled a high volume of daily customer emails, exceeding productivity goals by 200% within the first 45 days. Streamlined procedures to maximize productivity, reduce costs, and increase… Show more Customer Support & Communication: Answered customer emails, providing professional and accurate information related to their questions, concerns, and race registrations. Ensured the highest quality customer experience before, during, and after race day.High-Volume Efficiency: Handled a high volume of daily customer emails, exceeding productivity goals by 200% within the first 45 days. Streamlined procedures to maximize productivity, reduce costs, and increase revenue.Interdepartmental Collaboration: Collaborated with other departments to implement ideas that reduced incoming volume while improving overall customer experience.Team Management & Training: Recruited, selected, oriented, and trained employees to maintain a high-performing customer service team. Counseled and disciplined employees as necessary, planned, monitored, and appraised job results to maintain a motivated and effective team. Trained and onboarded customer service teams for international partners.Operational Standardization: Created Standard Operating Procedures (SOPs) for the customer service department to ensure consistent delivery of customer service to all athletes. Successfully implemented SOPs to maintain high standards of service. Show less

Hartford, Connecticut Area

Position Purpose: As a member of the Spartan Race Street Team, our mission was to spread the word about Spartan Race, encouraging people to get active and sign up for races. We aimed to foster a local community that gives back both locally and to each other, leaving a positive impact wherever we go.Top Recruiter: Achieved top member status in 2013 by recruiting over 100 new racers within the first 6 months.Event Support & Promotion: Assisted with booths at various events… Show more Position Purpose: As a member of the Spartan Race Street Team, our mission was to spread the word about Spartan Race, encouraging people to get active and sign up for races. We aimed to foster a local community that gives back both locally and to each other, leaving a positive impact wherever we go.Top Recruiter: Achieved top member status in 2013 by recruiting over 100 new racers within the first 6 months.Event Support & Promotion: Assisted with booths at various events, identified new promotion areas, and conducted quality control on websites and documents.Social Media Engagement: Answered racer questions on social media platforms and collaborated with the Twitter team to implement ideas, increasing followers by 30%.Community Building: Encouraged community engagement and supported efforts to build a positive, active local community through Spartan Race initiatives. Show less

Connecticut, United States

Gym Conversion & Transition Management: Managed the conversion of the first two gyms from Tapout Fitness to UFC Gym, ensuring a smooth transition across all operational aspects. Created Standard Operating Procedures (SOPs) for the conversion process to facilitate future transitions.Sales & Revenue Enhancement: Implemented effective operational strategies and sales plans, resulting in significant increases in revenue and member retention. Analyzed market trends and executed marketing… Show more Gym Conversion & Transition Management: Managed the conversion of the first two gyms from Tapout Fitness to UFC Gym, ensuring a smooth transition across all operational aspects. Created Standard Operating Procedures (SOPs) for the conversion process to facilitate future transitions.Sales & Revenue Enhancement: Implemented effective operational strategies and sales plans, resulting in significant increases in revenue and member retention. Analyzed market trends and executed marketing campaigns to boost gym visibility and membership growth.Staff Training & Retention: Collaborated with gym management teams to enhance staff training programs and improve employee retention, leading to a better gym culture and increased customer satisfaction.Operational Compliance & Auditing: Maintained accurate records of all gym operations and conducted regular audits to ensure compliance with company policies and procedures.Vendor & Supplier Relations: Established strong relationships with vendors and suppliers, negotiating favorable contracts to improve the gym's bottom line.Performance Review & Action Planning: Conducted regular meetings with management teams to review performance, identify areas for improvement, and implement action plans to achieve targets.Leadership & Team Collaboration: Provided leadership and guidance to the gym's management teams, fostering a collaborative and supportive work environment. Show less

United States

Franchise Development & Management: Built and managed a new franchise in Connecticut, overseeing all aspects from setup to daily operations.Marketing & Membership Growth: Developed and executed marketing campaigns across print, email, and social media, achieving over 500 new members in the first year and over 1000 within 24 months.Operational Systems & SOPs: Designed systems for managing memberships and CRM. Created SOPs to ensure operational uniformity across future… Show more Franchise Development & Management: Built and managed a new franchise in Connecticut, overseeing all aspects from setup to daily operations.Marketing & Membership Growth: Developed and executed marketing campaigns across print, email, and social media, achieving over 500 new members in the first year and over 1000 within 24 months.Operational Systems & SOPs: Designed systems for managing memberships and CRM. Created SOPs to ensure operational uniformity across future locations.Construction & Budget Management: Managed the construction of the physical location within budget constraints, ensuring maximum ROI.General & Fitness Management: Oversaw daily operations, trained new trainers, and adjusted class schedules to maximize efficiency and return on staff pay.Retail Management: Purchased and designed retail items to promote local business and increase revenue.Location Expansion & Financial Growth: Increased EFT by 58% within 75 days after assuming responsibility for a second location. Introduced best practices to a third club in Texas, leading to a 30% membership increase, 30% average member value increase, and 70% revenue growth in six months.Reopening Strategy Post-COVID: Created a reopening SOP for both locations to safely and profitably reopen post-COVID-19 closures.Operational Improvement & Stakeholder Consultation: Consulted with stakeholders on operational improvement initiatives. Developed strategies, recommended cost-effective solutions, and oversaw implementation, including cost calculations, budget coordination, and integration of new technologies for process improvements. Show less

Rocky Hill Ct

Position Purpose: Responsible for managing and delivering mortgage processing services to clients, ensuring quality, on-time, and on-budget deliverables. Provides leadership and direction to managers and staff, mitigating risk for ISGN. Participates in the pre-sales phase to ensure continuity from requirements gathering through delivery. Communicates with clients and management regarding projects, programs, and resources.Responsibilities:Service Delivery: Ensures Statement of… Show more Position Purpose: Responsible for managing and delivering mortgage processing services to clients, ensuring quality, on-time, and on-budget deliverables. Provides leadership and direction to managers and staff, mitigating risk for ISGN. Participates in the pre-sales phase to ensure continuity from requirements gathering through delivery. Communicates with clients and management regarding projects, programs, and resources.Responsibilities:Service Delivery: Ensures Statement of Work (SOW) services are delivered within Service Level Agreements (SLA) for both quality and timeliness.Revenue & Profitability Management: Maintains project revenues and profitability, owning the project from SOW signing through service transition within the project timeline.Resource Management: Ensures adequate human and other resources for the delivery of services.Client Advocacy: Acts as the client advocate to the leadership team, identifying additional business opportunities to grow the client relationship.Process Improvement: Identifies and implements process improvement opportunities to enhance profitability and exceed SLAs.Performance Reporting: Provides management reports capturing key performance measures at the client and associate levels, including pull-through rates, application and closing volumes, productivity metrics, and client SLA reports.Risk Management: Advises executive management of situations or problems that could adversely affect customer service or the company’s standing with customers.RFP & New Client Integration: Assists in reviewing and responding to RFPs and integrating new clients, including staffing and revenue/expense projections as needed. Show less

Rocky Hill Ct

Position Purpose: Act as the default liaison between new clients and operations. Assist operations and client services with system-related questions/issues. Manage and execute special projects as assigned.Responsibilities:Process Improvement & Technology Solutions: Recommend and implement process improvements to enhance service levels. Develop recommendations for technological solutions to increase productivity, quality, and efficiency.Client & Operations Partnership:… Show more Position Purpose: Act as the default liaison between new clients and operations. Assist operations and client services with system-related questions/issues. Manage and execute special projects as assigned.Responsibilities:Process Improvement & Technology Solutions: Recommend and implement process improvements to enhance service levels. Develop recommendations for technological solutions to increase productivity, quality, and efficiency.Client & Operations Partnership: Partner with Operation Managers to identify and create efficiencies and best practices, providing valuable customer services to clients and staff. Ensure current, written documented procedures are available.Standardization & Documentation: Standardize all client requirements to ensure the unique needs of each client are readily understood by all employees and vendors. Work with new Client Champions to ensure all team members at each GEO site understand client requirements.Client Specification Management: Set up new client specifications and requirements in internal systems. Update changes to current client specifications and requirements. Manage the dissemination of any changes to current client specifications and requirements to all team members at each GEO site, including necessary training.Performance Auditing & Training: Audit production and follow up to ensure client expectations are met. Act as the initial or co-Client Champion for new "mega" clients. Perform web demos for new clients. Audit current client orders for best practices and work with Client Champions or GEO site managers to address any performance issues.Special Projects: Perform special projects as assigned. Show less

Rocky Hill Ct

Position Purpose: Oversee the daily workflow of team members and resolve workflow problems.Responsibilities:Daily Workflow Management: Oversee and assist in the daily workflow of processing and closing teams, ensuring smooth operations under general supervision.Process Improvement: Identify areas of concern or improvement and make recommendations to enhance workflow, automation, and procedures. Provide feedback to management for continuous improvement.Reporting &… Show more Position Purpose: Oversee the daily workflow of team members and resolve workflow problems.Responsibilities:Daily Workflow Management: Oversee and assist in the daily workflow of processing and closing teams, ensuring smooth operations under general supervision.Process Improvement: Identify areas of concern or improvement and make recommendations to enhance workflow, automation, and procedures. Provide feedback to management for continuous improvement.Reporting & Accuracy: Provide customer reports as requested and ensure the accuracy of the internal order/accounting system for team members.Team Support & Problem Solving: Answer routine questions regarding work processes and solve complex processing and closing issues, seeing them through to resolution.Liaison Role: Act as a liaison between team members and management, facilitating communication and addressing concerns.Pipeline Monitoring: Review client’s daily/weekly pipeline reports with team members to monitor accuracy in processing, closing, tracking systems, production timelines, and volume, providing feedback to management.Training & Development: Assist in training team members and provide input into their annual reviews. Address performance issues by bringing them to management’s attention.Performance Monitoring: Ensure team members meet expected performance standards and address any issues proactively with management. Show less

Rocky Hill Ct

Position Purpose: Process and underwrite first mortgages within required timeframes.Responsibilities:Loan Application Review & Structuring: Review loan applications and structure loans to meet Automated Underwriting findings and customer needs.Application Preparation: Prepare application packages to be sent to members within regulatory required timeframes.Documentation Management: Order and track all required documentation to meet processing timeframes, updating… Show more Position Purpose: Process and underwrite first mortgages within required timeframes.Responsibilities:Loan Application Review & Structuring: Review loan applications and structure loans to meet Automated Underwriting findings and customer needs.Application Preparation: Prepare application packages to be sent to members within regulatory required timeframes.Documentation Management: Order and track all required documentation to meet processing timeframes, updating systems, calendars, and loan files with status updates.Customer & Stakeholder Communication: Work with customers, clients, and closing agents to resolve questions and problems promptly upon inquiry or receipt of documentation.Automated Underwriting Submission: Submit fully processed files through the automated underwriting system and to the Underwriting Department if required. Resolve issues and demonstrate ongoing improvement in reducing issues identified by underwriters.Verification & Accuracy: Verify product, rate, and point structures according to client specifications. Ensure the accuracy and timely delivery of commitment letters.Appraisal & Contract Review: Review appraisals, titles, and purchase and sales contracts as received. Update systems and order any necessary addendums related to the review.Processing & Status Tracking: Track all required documentation to ensure processing timeframes are met, updating systems with statuses.Clear to Close Items Review: Review loans for clear to close items, confirming accurate submission to the closing department.Underwriting Condition Clearance: Clear all underwriting conditions by working with customers and outside vendors.Stage Transition & Document Delivery: Ensure loans are moved to appropriate stages and documents are delivered to the Closing Department within client-required timeframes, excluding delays outside of ISGN's control. Show less