In this position, I was responsible for the following tasks:- The guidance of the call centre team in reaching daily/weekly/monthly targets- Monitoring the quality of the calls and data- Working together with Media Buying to optimise the quality of data.- The recruitment and onboarding of new team members.

Execute all creative design, create templates, through-the-line, above-the-line, manage company brand, manage digital and social media, marketing. Report directly to the Managing Director. Engage with various internal stakeholders include Communications and Product Development, National and Regional Sales managers, Sales and Retentions, Business Technology, Compliance, Finance and HR. External stakeholders include Underwriter, Insurer, printers, gifting suppliers, video production and various other suppliers.𝗞𝗲𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀⇒ Graphic design function. ⇒ Creative marketing strategy development and competitive research.⇒ Manage social media including strategy, content, and design (Facebook/Instagram/Twitter/LinkedIn).⇒ Drive online content & communication. ⇒ Review feedback from stakeholders and making alterations according to the clients' needs.⇒ Create marketing campaigns to increase brand awareness and assist the national Sales Manager where necessary with campaigns to drive more sales.⇒ Manage the print process. ⇒ Procurement (printing, corporate gifting, branding, and media including radio, billboard street poles, publications and public relation pieces).⇒ Oversee and manage spend on banners and display, PPC / AdWords and paid social media, SEO - with all the keyword referencing going back to our website and blog articles. ⇒ Finalise the yearly updated product launch marketing material, Webinar or Launch Video with links and the filming thereof. ⇒ Develop strategic design plans with projected timelines and budgets.⇒ Create creative presentations and solutions thereof.⇒ Liaise with suppliers and maintain good working relationships. ⇒ Manage and oversee Social Community Management, Website look and feel and the constant SEO Drive and Website Updates. ⇒ Oversee design projects, from start to finish, and monitoring the team members to ensure adherence to budget and timeline constraints.

A through-the-line creative agency focusing on Technology, Food and Beverage, Building Industry. Core responsibilities included graphic design, creative direction, occasional copywriting and content editing, proofreading and quality control, and liaising with stakeholders. Reported directly to the Founder & Creative Director and directly managed 6 Graphic Designers and 1 Website Developer. Engaged with various internal stakeholders including Production, Events and Finance departments. External stakeholders included clients, printers, content and copywriter, creative freelancers and various other suppliers. Brands: Lenovo, Si Chi, Happy.me, Naked Coffee, Hello Tomato, CO, Bospoort rusks, Cha Cha Chicken, Svedka, Cactus Jack, Svedka, Lovoka and Plush Panda.

As the in-house creative, the key goal was to build a brand that would eventually be recognised as the leading gap cover provider in South Africa. Reported directly to the General Manager and managed 1 Junior Graphic Designer. Internal stakeholders included Finance, National and Regional Sales managers, Sales and Retentions, and HR departments External stakeholders included printers, gifting suppliers and various other suppliers.

A through the line advertising and brand agency with a focus on the FMCG, Food Service and Financial Institution sectors. Core function included the management of the print process and print distribution, project management and implementation of activations and promotions, traffic management, and liaising with clients on projects. Reported directly to the Founder and Partner. Internal stakeholders included Creative Studio, Account Directors and Partners, Business and Personal Development Coaching Division. External stakeholders included clients, printers, gifting suppliers and various other suppliers. Clients: Mugg & Bean, Nestle, Absa, Barclays Bank, SABMiller, Kraft Foods, Kansai Plascon, Tiger Brands and Danone.