Gary Boland Email & Phone Number

West Midlands Uk

London, Maidstone, Basingstoke, Camberley & Bristol

Led and delivered Change within multiple sites. Delivered year on year Improvement in Operational performance. Led, coached, mentored and delivered KPI successes across my units. All my units improved year on year in achieving 80%+ in staff engagement scores (YourFeedback). Above the business average.Experienced and successful in leading change within the business, have led and delivered a number of high profile projects on time and within budget.Implemented LEAN within my centres, introduced 5S, Kanban, Gemba, Kaizen, Kamishibai, 5 Why's and other continuous Improvement models (Quality Pyramid) as an example.Line managed to people at all levels, pragmatic style with a strong emphasis on man management (a dark art!!). List of success for identifying, developing, coaching and mentoring talent has enabled the business to retain it's best people to deliver results.In summary a strong people leader who can deliver change within a business. Pragmatic and able to see the bigger picture and communicate it to people at all levels to achieve buy in and ultimately to deliver success.

Tamworth, Staffordshire

Responsibility for 165 people and 3000 retail and corporate customers. Main drivers were risk management, budgetary control, Lean implementation and continuous improvement. I managed to move Tamworth from a position of under achievement against KPI's to a Centre of Excellence that was used as a test bed for new products under my tenure. As part of my role I had to line manage and coach 15 FTE at managerial level. To enable the achievement of the high standards that were reached I needed to work with my team to get the best out of them and to understand what success felt like. I am very proud that a number of my team attained higher level roles within the organisation.

Bristol, United Kingdom

Responsibility for 110 FTE with a budget of £3.5m and turnover of £6.5bn. Bristol was the 1st Cash Centre to achieve level 1 risk rating within the businessLead centre for the development of Lean Manufacturing design and tools (Kanban, Kamishibai, Gemba & 5S)Line Manager for 5 managerial roles within the centre Developed and tested 'Queens Funeral' concept to identify business resumption and contingency methodology was robust and achievable.Business champion for peak period planning, linked to 9 other centres to ensure planning and customer volumes were matched with resource

Operations Manager Module 2004, Operations Management

achieved accreditation in Operations Management

Education record

o level qualifications x 9