Gary Book Email & Phone Number

Teach Quality Systems Management in the graduate school of business.

Leading a quality revolution. Bringing modern quality improvement skills to the second largest privately held software development company in the world. Using Baldrige as a business excellence model and improvement strategy.Accomplishments (Candle Corp, purchased by IBM):Redesigned and deployed a prevention based quality system for the enterprise Trained 15 software quality engineers in prevention based quality systems for software.Led team that reduced customer complaints by 40% in 6 month periodDeveloped and delivered training in software development and management principlesDeveloped and deployed an operational performance measurement system for Candle.Introduced process measurement and improvement to CandleWon a bronze level award in 2001 and a silver award in 2003 from the California Baldrige Award.

Leading a quality revolution. Bringing modern quality improvement skills to the second largest privately held software development company in the world. Using Baldrige as a business excellence model and improvement strategy.Accomplishments:Redesigned and deployed a prevention based quality system for the enterprise Trained 15 software quality engineers in prevention based quality systems for software.Led team that reduced customer complaints by 40% in 6 month periodDeveloped and delivered training in software development and management principlesDeveloped and deployed an operational performance measurement system for Candle.Introduced process measurement and improvement to CandleWon a bronze level award in 2001 and a silver award in 2003 from the California Baldrige Award.

Provided leadership for an organizational conversion to a world-class company. Specialty is an internationally recognized esoteric clinical testing laboratory based; Accomplishments:Defined a five-year strategic quality plan and the performance measurements for the world-class organization.60% improvement in cycle time and an 18.8% improvement in productivity in the first improvement project.Reduced defect rate by 90% in critical process within 30 days.

Provided leadership for the organizational transformation of a $1 billion division of a $3.6 billion consumer glass and plastic packaging company while reporting directly to the two General Managers. Responsible for the entire quality organization for the multi-divisional domestic operation. Hired to lead a major quality turnaround for a 4,500 employee company.Accomplishments: Developed and deployed a five-year strategic quality plan based on the Baldrige model.Recruited, hired, and relocated seven senior quality and business improvement experts. Upgraded the plant quality organizations by hiring and training 25 Quality Managers. The significant quality improvement helped the division realize a significant revenue growth.Developed and deployed a world-class quality system based on ISO 9000 to 30 manufacturing plants.Developed and deployed a quality performance measurement system for 30 plants. Initiated projects that will save $4 million in the first plant improvement efforts. The overall effort will save an estimated $30 million over the next 3 years. Developed and executed a customer and employee satisfaction study which lead to measurable improvement in both areas. Coached and trained the senior leadership in the elements of total quality management and their role in that transformation process.Lead a plant improvement initiative that resulted in being awarded a state of Illinois Baldrige Award.

As the top ranking quality officer in the company, provided leadership for the successful total quality improvement effort in a $1.7 billion multi-divisional consumer products company. The company had 32 domestic and international plant operations.Accomplishments:Championed and directed a major quality and productivity effort for five divisions and 5,200 employees.Developed and deployed a GMP compliant quality system for a new rapidly growing food business.Developed and deployed quality systems for five diverse divisions such as household products, charcoal, foods, bottled water, structural paint and stain.Generated $3 million in cost savings and productivity improvements in the first 18 months of the plan.

Ba, Chemistry

Ma, Organizational Management