Responsible for Finance, Customer Service and IT

Conducted deep dive audit and complex reconciliation process of thousands of historical ledger transactions to successfully defend accounts payable / receivable claim.

Departments: Finance, Risk, Governance & ControlWorksteams: Securitisation, Lending, Retail Banking, Credit CardsLed numerous projects end to end as legacy systems transferred to new corporate platformStakeholder engagement from customer facing operational to management; documenting business requirementsOrganised and chaired meetings, recorded minutes and followed up actionsSet and tracked milestones and reported to stakeholdersFunctional specification: process maps & data flows with control points; current / future state analysisGovernance, S-Ox, Regulatory, Legal & Audit complianceTest Strategy: led operational, finance and IT teams from design stage through IST, UAT, Dress Rehearsals and Go Live into BAUDesigned and implemented control model, financial reconciliations and process manualAchievementsAll migrations completed on time; new applications successfully integrated into BAUImplemented incident and progress reporting methodologies adopted throughout the businessCreated a complete integrated sales ledger in MS AccessDelivered a workshop for German colleagues embarking on a similar programme

Resolved staffing issues and restructured receivable team.Implemented system improvements and procedures. Designed performance measures and implemented operational plans to support strategic vision.Redesigned member subscription documents and created procedures manual.

Provided commercial support on £35m outsourcing contract and £10m restructuring programme as well as financial control support on £450m infrastructure renewals programme.Due diligence in matching business case OpEx to budgets and forecast.Updated business case assumptions and identified surpluses and deficits.Extensive use of SAP and Excel.Formulated benefits realisation plan.Initiated formal review and update mechanisms.Ensured financial objectives achieved.Confirmed further cost savings to help absorb cost challenges from other areas.

Defined and created internal operating and reporting systems and processes.Provided commercial analysis to steer corporate strategy.Secured control over daily operations.Installed operations and finance team with skill sets appropriate to support rapidly growing business needs.Cash flow forecasting and management accounts.Designed cash flow forecasting tool and internal reports to improve information flows and ensured proactive operations. Bank liaison and reporting.Built relationships with agents.Enforced credit control policy - debtor days reduced from 135 to 65.Trained a credit controller, purchase ledger clerk and customer service officer.Cemented reporting structure and generated job descriptions for all members of staff.Initiated weekly targets and staff meetings.

Provided analysis and support on £35m outsourcing contract.Represented finance function and supported commercial function during contract negotiations.Prepared and tested business case to secure management sign-up.Developed and ensured execution plans to realise operational cost savings.Presented SBU FDs and agreed ownership to provide smooth and timely migration.Met contract signature deadline.Eliminated capital risk.Extensive use of SAP and Excel spreadsheets.Confirmed management structure to support effective rollout.

Implemented formal policies and procedures.Management of business development projects.Maintained financial control of business activities.Controlled reporting to FTSE 100 head office.Prepared annual budgets, quarterly forecasts, 3-year plans, risk management programmes.Designed Key Performance Indicators.Personal development of team of three staff.Drove change in culture to realign business objectives.Designed business-forecasting model.Drove generation of manufacturing standards for accurate product costings

Prepared monthly management accounts, annual budgets, KPIs and audit file.Co-ordinated information flows with foreign subsidiaries.Managed a team of three staff to achieve departmental targets.Maintained personnel and payroll records.Facilities and asset management.Interface with other team leaders.Government and Inland Revenue reporting.Quality assurance representative.Drove a business review project that led to a company restructure.Redesigned internal reporting format.Co-ordinated due diligence during sale of business.

Implemented and refined the company’s credit control policy.Prepared management accounts and KPIs.Reviewed and consolidated subsidiary management accounts.Systems review and enhancement.Supervisor to two staff.Managed relationships with agents.