I joined the business in 1999 as General Manager. I work with and report to the Managing Director of an ISO9001-2015 accredited business specialising in electrical, thermal and mechanical protective solutions for industrial applications with responsibility for general operations, strategic planning & marketing and overseas business development.I am responsible for recruitment, training and development, all personnel issues, stock replenishment, perpetual inventory management, shrinkage, logistics, security, health & safety, customer service, capital expenditure, key account management. I am also responsible for the development of overseas customer base and supply chain in Europe & South East Asia with particular focus on Germany, Spain, Belgium, Hong Kong and China, Malaysia, Singapore. I played a central role in setting up the Hong Kong branch and recruiting staff for Asian market development and have direct line management responsibility for the Hong Kong branch and continued development of South East Asia business model.I am key account manager for the 2 largest UK clients with a combined turnover of approx. £4m p.a.Since joining the company I have introduced an up-to-date Personnel Management System & implemented up-to-date Contracts of Employment for all employees in line with government legislation. I also introduced a company pension scheme which continues to run in line with current auto-enrolment regulations. Prior to joining Croylek I spent 12 years in DIY retail in various management and creative roles both in store & at head office.