• Implemented and maintain SAGE 300 ERP and CRM System with 75 user license • Implemented Outlook Exchange 2010 conversion to Cloud Office 365 for 180 users• Supervised the IT Help Desk staff by directing their support efforts in order to provide technical leadership to all company staff members while aiding the improvement of the IT Help Desk staff’s overall IT knowledge • Served as a Project Manager with the design, implementation and support of thirteen remote service centers within the US• Encouraged and coached cross training amongst all technical support staff and back office personnel.• Prepared performance evaluations for technical staff employees which focused on individual career paths• Administered and monitored the network consisting of over 180 workstations and servers utilizing one or more TCP/IP or non TCP/ IP protocols. • Responsible for annual IT budget adherence and reconciliation, and review monthly billing for network and telephone services • Primary contact with all 3rd party IT vendors assuring proper contacts with service and budgets.

• Managed a staff of 21, including, IT support specialists in the Help Desk arena, network administrators, and network engineers to direct their efforts in providing technical leadership to all service centers, back office employees, and to improve their knowledge of different credit union business • Served as a Project Manager with the design, implementation and support of eight new remote service centers within Texas and Colorado• Prepared schedules for IT support specialists monthly to ensure proper coverage for the back office and service center operations• Conducted weekly staff meetings to ensure ongoing projects were within schedule • Encouraged and coached cross training amongst all technical support staff • Prepared monthly performance evaluations for technical staff employees, which focused on individual career paths• Implemented the Infra Active Change Management Help Desk Tool to enhance trouble ticket logging and tracking as well as trouble shooting ticket escalation requirements. The Help Desk would log and complete on average 3500 calls monthly• Administered and monitored a complex network consisting of over 1500 workstations and 172 servers utilizing one or more TCP/IP or non TCP/ IP protocols.• Maintained and implemented security policies for network access and logins• Implemented and maintained the site licensing project for Microsoft enterprise agreement • Designed and developed plans for the disaster recovery process