Gary Brown Email & Phone Number

Greater Boston Area

Responsible for management of business and financial activities as well as client operations and service for a top high net worth financial advisor. This includes oversight of financial budgets and P&L, workflow processes, and implementation of system, quality and efficiency improvements. Created positive and collaborative relationships with clients, support teams, leadership and associates to drive successful client and customer outcomes.

Quincy, Ma

Responsible for retirement operations and client service functional teams and activities including departmental budgets and P&L. Led workflow process reviews and implementation of quality and efficiency improvements. Accountable for staff of up to 125 associates in multiple geographic locations, which included developing, training, and mentoring associates. Created positive and collaborative relationships with clients, support teams, leadership and associates to drive successful outcomes. Responsible for departmental budgets and P&L. • Implemented business metrics software solution to: better understand the state of work, identify amount and value of waste, improve capacity management, drive process and efficiency improvement at the business and associate levels.• As a product manager, developed strategy and product roadmaps for workflow managements services and solutions. • Developed departmental Risk Management Matrices that documented process controls leveraged to ensure functions were compliant and routinely audited.• Participated in Risk Council that was responsible for reviewing enterprise events and leading efforts to minimize financial exposure and improve processes.• Led prospective client presentations and demonstrations for areas of responsibility.• Led effort to redesign training program to ensure education was aligned with business goals and associate development plans.• Championed effort to grow culture of collaboration, adaptability, respect, learning and results. • Created business acceptance testing and change management teams to improve the quality and utilization of products and services.

Greenfield, Ma

Responsible for growth, profitability and success of the mutual fund transfer agent business, ensuring that all processing and servicing met enterprise and regulatory service levels and that key performance measures were successfully and consistently achieved. Full budget and P&L responsibility. Led as many as 175 managers and associates in multiple locations. Responsible for implementing and expanding the utilization of workflow solutions across the locations and business teams. Created positive and collaborative relationships with clients, support teams, leadership and associates to reach successful outcomes. Responsible for securing vendor relationships and solution implementation. • Managed shareholder, broker/dealer call centers leveraging Avaya/Nice call center solutions. • Worked with corporate compliance and external auditors on transfer agent regulatory reporting and SEC initiatives. Successfully ensured compliance with all governing regulations and standards.• Led effort to create a new service location to manage growth and business continuity. • Led multiple client recordkeeping conversions.

Quincy, Ma

FUND LIAISON/LINE MANAGER/GROUP MANAGER As Fund Liaison, responsible for Mutual Fund client and Broker Dealer processes and communications. Expanded role as Line and Group Manager to oversee teams of transaction processing associates and over time, expanded responsibilities to include adjustments, quality control, productivity measurement, and collaboration with corporate support teams. Trained associates on systems and processes.• Implemented productivity system and processes.• Participated in workflow management system user groups to define enhancement priorities, coordinate implementations and grow utilization. • Working with Human Resources, represented organization in effort to attract and grow use of Northeastern University Co-operative education students.