Gary Buffington

Gary Buffington Email and Phone Number

Co-Founder @ Verbatim Response
Simi Valley, CA, US
Gary Buffington's Location
Simi Valley, California, United States, United States
Gary Buffington's Contact Details

Gary Buffington personal email

n/a

Gary Buffington phone numbers

About Gary Buffington

I’m an experienced telecommunication operation professional with notable success in meeting critical objectives and possessing exceptional interpersonal and technical skills. • Demonstrated ability to manage, maintain and update critical business systems to achieve corporate goals while maintaining operational budgets.• Comprehensive knowledge of the telecommunication industry, project execution, organizational development, team building and strategic planning. • Proven ability to cultivate productive relationships with business vendors and corporate management to meet organizational objectives.

Gary Buffington's Current Company Details
Verbatim Response

Verbatim Response

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Co-Founder
Simi Valley, CA, US
Gary Buffington Work Experience Details
  • Verbatim Response
    Co-Founder
    Verbatim Response
    Simi Valley, Ca, Us
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  • Warner Bros. Discovery
    Sr. Infrastructure Operations Engineer
    Warner Bros. Discovery Dec 2021 - Present
    United States
    I continue my service at the Warner Bros Discovery Studios as a key member of the onsite Network Operations team supporting the employees' and clients' Voice, Data, Wifi, Video and Infrastructure needs.
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  • Verbatim Response
    Co-Founder
    Verbatim Response Mar 1985 - Present
    Simi Valley
    Information Technology and Marketing consultant.
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  • At&T
    Service Executive- Warner Media Lcm
    At&T Jan 2013 - Dec 2021
    Warner Bros. Studios Burbank
    Service ExecutiveKey member of the onsite AT&T network services team responsible for delivering voice and data network services to the Warner Bros Studios and global enterprise locations. Supporting all levels of the enterprise in the design and management of the voice, data, WiFi and video infrastructure. Provides comprehensive daily management and direction on service requests and incident reports. Participates as a key member of various and ongoing project teams to provide solutions on construction projects, new production setups and high visibility onetime and annual special events.• Participated as a key team member for the Burbank studios and site vicinity NEC to Avaya conversion of 12,000 endpoints over an 18 month period.• Lead member of the field technician dispatch team providing direction on reported Incidents as well as daily Move, Add and Change requests.• Gathered and implemented event network requirements for supporting several thousand studio visitors and vendors for the annual AT&T Shape Summit and Warner Bros Horror Made Here events.• Provide the WB executives and C-suite teams personal support with network requests and projects.
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  • Bally Total Fitness
    Telecommunication Operations Consultant
    Bally Total Fitness Apr 2013 - Dec 2013
    Virtual Office
    Personally managed the relocation and reconfiguration project of the Genesys platform from the Baltimore data center to a CBEYOND co-location facility in Lexington KY, thus lowering ongoing operational costs to meet new corporate objectives.• Managed the cut over of Bally’s toll-free network service provider to CBEYOND to support the new network design for which supported the remaining 75 health clubs locations and the corporate offices.
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  • Beachbody
    Telephony Operations Manager
    Beachbody Jul 2012 - Dec 2012
    Santa Monica
    Personally managed the configuration for over 12,000 Direct Response Toll-Free numbers with a monthly DR spend of over $1M in US and UK for over 25 different product lines including P90X, Insanity and 10 Minute Trainer. Partnered with internal IT support resources to identify and troubleshoot technical network routing issues.• Executed updates to inbound control and test call routing strategies for various ACD agent groups across multiple call centers, allowing for analytical comparisons to maximize agent performance and up-sell opportunities.• Implemented call designs for new product campaign offers which permitted product teams and media agencies to meet aggressive business objectives.
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  • Bally Total Fitness
    Telecommunication Operations Manager
    Bally Total Fitness Apr 2004 - Jul 2012
    Norwalk, Ca
    Executed department processes and procedures to meet company’s changing inbound and outbound customer contact environment to support over 400 clubs in 29 states. Maintained and enhanced system performance as well as provided solutions to ongoing Call Center and Enterprise telecom issues.• Collaborated on implementation of new CRM Call Center package included Ciboodle’s multi-channel agent desktop application, maintaining personal responsibility for integration of Genesys Framework, AudioCode SIP Gateways and CounterPath softphones; agent handle times were dramatically reduced, first call resolution was improved, and agent training was cut from 3 weeks to 4 days.• Participated in integration of 3 outsourced call center partners which reduced operational costs as well as improved membership retention by allowing creation of membership retention teams.• Managed Avaya CM5 VoIP installation at Bally’s corporate headquarters in Chicago, IL and Towson, MD, unifying disparate voice systems and enhancing feature functionality.• Implemented Member Services IVR self-service application, which streamlined customer contacts and provided more robust self-service customer experience.
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  • Earthlink
    Director, Telecommunication Operation
    Earthlink 1996 - 2004
    Established and managed the enterprise telecommunication and ACD solutions to meet EarthLink’s explosive company and subscriber growth. Managed processes for EarthLink’s 11 US locations, 15 facilities and 6,500 employees. Supervised 7 direct reports and 37 employees with annual operational budget of $2.5M.• Designed and implemented EarthLink’s 250-seat ACD Avaya call centers in Pasadena and Sacramento.• Successfully integrated EarthLink and MindSpring voice networks, effectively doubling company size.• Installed and integrated call centers in San Jose, CA, Dallas, TX, Phoenix, AZ, and Harrisburg, PA.• Changed primary network provider from AT&T to Sprint, reducing costs and successfully supporting new corporate relationship with Sprint.
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Gary Buffington Skills

Call Center Voip Avaya Troubleshooting Audiocode Gateways Telecommunications Business Analysis Vendor Management Excel Visio Sip Ivr Microsoft Word Adtran Microsoft Excel Telephony Outsourcing Word Call Centers Integration Crm

Frequently Asked Questions about Gary Buffington

What company does Gary Buffington work for?

Gary Buffington works for Verbatim Response

What is Gary Buffington's role at the current company?

Gary Buffington's current role is Co-Founder.

What is Gary Buffington's email address?

Gary Buffington's email address is gb****@****ess.com

What is Gary Buffington's direct phone number?

Gary Buffington's direct phone number is +180532*****

What skills is Gary Buffington known for?

Gary Buffington has skills like Call Center, Voip, Avaya, Troubleshooting, Audiocode Gateways, Telecommunications, Business Analysis, Vendor Management, Excel, Visio, Sip, Ivr.

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