Gary Cadwell Email and Phone Number

Manage all company network equipment and hardware to ensure the highest possible quality of service.Supervise and train employees in the help desk position.Maintain FileMaker database server and databases. Create new database platforms. Create custom apps and reports to meet the needs of various departments within the company.Configure Cisco Meraki cloud network controller. Configure VPN access, VLANS, firewall, and traffic shaping.Set up and configure a company-wide MDM solution using Meraki Systems Manager to accommodate mobile and work from home positions.Create links to Apple Business Manager and the Apple Device Enrollment Program for onboarding devices.Install upgrade and maintain all company servers macOS, Linux, and Windows.Perform security audits to ensure data security.Write policies, procedures, and baselines for company IT processes.Manage DDP storage system and tape backups to ensure no loss of data.Provide technical support to all office staff and 300 agents across the country on all ranges of devices.

Maintain and support our customer’s servers, desktops, laptops, tablets, 1:1 devices, network infrastructure, printers, and firewalls. The successful candidate will also provide software and end-user support both onsite and remotely. Take full responsibility for the day-to-day functionality of assigned school districts' network technology and hardware. I was assigned to three districts.Provide ongoing support to users, respond to work requests, and solve problems quickly and courteously.Manage district devices onsite and mobile. Network hardware, Windows, macOS devices, mobile devices, and Chromebooks. Using the district's MDM solution. Cisco Meraki and JAMF.Ensure backups are set up and verified. NAS is functioning correctly, and information is secure.Maintain Active directory, and group policy management, DHCP, DNS, Google Admin domain, and firewall, web filter, and EMS service.

Work autonomously to complete all maintenance, project, and IMAC calls efficiently.Responsible for troubleshooting, repairing, and upgrading all electronic voice, data, and AV hardware including network equipment, desktop terminals, monitors, printers, fax machines, telephony equipment, and cabling including terminations.Monitor ticket queue and assume ownership of all tickets in the assigned area.Coordinate ETA's that reflect the branch's desired time for all activities.Provide technical support to clients in a timely manner with little or no disruption to daily customer operations