Oversee the daily operations of 13 locations across three states. I am responsible for $45 million in annual revenue and direct and develop the sales performance of approximately 450 associates. I control the weekly payroll and manage all sales budgets. I am also responsible for hiring, training, and developing all store managers

Developed District and expanded store openings over 5 states. Colorado, Utah, West Texas, Oklahoma and Albuquerque• Hired and led 44 managers and Assistant managers in 16 stores.• Generated $120 million in annual sales• Improved operational standards through the BEST Committee and launched nationwide program for operational efficiencies.• Increased customer satisfaction scores by 3%• Monitored and partnered with the District DLPM to reduce shrink year over year and reduced damages through operational validations.• Exceeded company objectives for 5 consecutive years.• Successfully hired and opened 10 stores in a 3-year period.

Developed District 31 and expanded store openings over 5 states. Colorado, Utah, West Texas, Oklahoma and Albuquerque• Hired and led 44 managers and Assistant managers in 16 stores.• Generated $120 million in annual sales• Improved operational standards through the BEST Committee and launched nationwide program for operational efficiencies.• Increased customer satisfaction scores by 3%• Monitored and partnered with the District DLPM to reduce shrink year over year and reduced damages through operational validations.• Exceeded company objectives for 5 consecutive years.• Successfully hired and opened 10 stores in a 3-year period.

Developed a customer service culture by constant training to ensure all associates gained the vision of great customer service. Focus around communication of customer service results and gaining excitement by rewarding associates weekly during morning meetings. Ensured a manger presence on sales floor always driving the MOD program. Strategically develop action plans to ensure all departments are staffed, scheduled and developing talent skills. Focus on the basics and support the culture.• Operational excellence- shrink reduced year over year went from 1.5% ended at minus .10%• Maintained and increased projected sales figures to 3.62% comp increase• Achieved “Team of the Year” for 2012 and 2013• Customer leader for the district; improved by 10BPU, ended at overall 64% OSAT.• Controlled all operational expenses• Reduced attrition by 24 BPU • Proficient working on multiple projects simultaneously, setting priorities and meeting deadlines• Received awards for the “Save the Children”, “Autism Speaks” and “Joslyn campaign”- in addition annually raise $1000 for single families for the YWCA and participate in the Seattle Alzheimer’s walk• Trained and had promoted two assistant managers to Store Managers• Current

Perform multi functional management duties, consistently devise cost saving strategies to meet budget requirements; Responsibilities include: P&L, store communications, planning strategic shopping, and scheduling. Manage, train and develop managers/hourly store personnel in all areas and functions required to run store efficiently. Store opening manager for Puyallup.• Received the “Leader of Distinction” award for outstanding contributions based on or above 105% profit margin, customer service, store attrition and inventory control. Leader Of Distinction achieved four years (2006,07,08,09)• Maintained and increased projected sales figures more than $22 million.• Managed team of up to 122 employees; counseled and evaluated employee job performance; prepared monthly evaluation reports.• District training manager; made district training store for all internal and external management• Responsible for raising $20,000 for the Boys & Girls Club of Lakewood. WA.

Proficiently performed multi functional duties to support USA launch; managed complex construction deadlines that includes; planning, coordinating, and lease negotiations, adapted quickly to changing schedules and requirements; arranged and coordinated recruitment and hiring of all store personal. Provided excellent customer service to internal and external clients; facilitated and coordinated communications procedures globally.District ManagerAdditional duties encompassed managing the key component behind growing the USA expansion of a global company with over 600 locations worldwide • Grew Retail sales, and Business Departments from zero to over 5,000 units a month in the US • Instituted a more efficient communication process, built corporate culture that aided in teamwork and fostered a collaborative work environment.• Hands on manager with proven success of teaching, developing and leading retail store personnel to success• Facilitated monthly training sessions with store management in a jargon-free environment • Resolved conflicts, conducted effective presentations, facilitated group meetings and communicated with multiple levels of staff and management.• Developed special training programs to meet unique needs or resolve problems. • Conducted annual inventory; enforced strict accountability that resulted in consistent 100% accuracy.Store Manager• Consistently achieved above average sales and extended service contract goals.• Top performing in customer satisfaction • Involvement: merchandising, organization and reorder of stock. • Maximized success in Performance management, training, and motivation of commissioned staff • Hiring and managing staff • Developed and implemented national infrastructure for store daily operations.