Gary Carroll Email & Phone Number

Glasgow, Gb

Glasgow, Gb

Leading Fraud Investigations teams, protecting Nationwide and it’s customers from all aspects of fraudulent activity • Manage and control all operational tasks, resources and people to achieve department targets and reduce impact on the business, ensuring KPI’s and SLA’s are met as well as adhering to industry regulations to the highest standard.

Scotland

Leading a multi-channel remote sales team, driving performance towards meeting the society’s sales targets for all banking and insurance products while maintaining compliance and delivering fair outcomes for customers.* Coaching and developing team members* Operational planning including shift patterns, holiday planning, and skillset allocation.* Recruitment and resource planning to ensure adequate head count and skillset to achieve target.* Relationship management with senior leaders across the branch network.

Glasgow, United Kingdom

Providing mortgage advice to new and existing customers, conducting regulated interviews in mortgage, home and life insurance products. Consistently treating customers fairly by maintaining up to date product and compliance knowledge to manage risk in line with company & FCA guidelines.* Meeting with customers to understand their financial goals and needs to be able to suitably recommend mortgage products.* Provide advice on protection products from critical illness through to life insurance.* Supporting the branch by making commercially viable referrals to personal banking and financial advisors.* Training and coaching junior staff members. * Being accountable for all recommended advice through documentation.

Stirling, Stirling, United Kingdom