Gary Case Email & Phone Number

Boston, Massachusetts, United States

Responsible for directing a hybrid, multinational team of software engineers tasked with enabling ARM hardware on Red Hat Enterprise Linux as well as RISC-V hardware on Fedora Linux. This includes work on kernel drivers in Red Hat Enterprise Linux, Fedora, and the upstream Linux kernel, and work in related operating system areas such as ACPI.

Boston, Massachusetts, United States

Responsible for directing a hybrid, multinational team of software engineers tasked with enabling ARM hardware on Red Hat Enterprise Linux. This includes work on kernel drivers both in Red Hat Enterprise Linux and the upstream Linux kernel, and work in related operating system areas such as ACPI. Team members have also begun work on RISC-V.

Boston, Massachusetts, United States

In addition to the duties of Senior Ecosystem Partner Manager, the role of Principal includes a greater emphasis on providing assistance and guidance to teammates and working with colleagues in other departments on larger projects.

Boston, Massachusetts, United States

Subject matter expert for the Driver Update Program (DUP), Red Hat’s early enablement vehicle for new hardware support. Responsible for coordinating work between DUP engineers and partners, defining and publishing the rules of the program, and presenting the concept to internal and external audiences.

Boston, Massachusetts, United States

Responsible for defining, creating, and sending confidential partner communication regarding product schedules, pre-release product availability, and various other product-related announcements as well as maintaining per-product engineering partner mailing lists for hundreds of contacts. Editor for communications originating outside the Ecosystem Partner Management team and general consultant for document editing.

Boston, Massachusetts, United States

Subject matter expert for Red Hat certification efforts handling internal and external escalations. Policy guide and user guide contributor, original user guide author. Responsible for partner communications regarding certification-related topics. Also responsible for new program member training and on-boarding, presenting program details to potential members, and test suite QE work.

Boston, Ma

In addition to the duties of an Engineering Partner Manager (see below), also serving as the team lead for the Driver Update Program, partner communication, and hardware certification.

Westford, Ma

Product Manager for Red Hat's hardware certification program

Raleigh, North Carolina, United States

Technical advocate inside Red Hat for Red Hat’s largest engineering partners. Responsible for coordination of engineering efforts to deliver new feature support for assigned partners in Red Hat Enterprise Linux. Duties included hosting weekly meetings between partners and Red Hat Engineering to ensure product development stayed on track. Also hosted biannual, in-person, multi-day meetings to exchange roadmaps and plan future development efforts.

Raleigh, Nc

In addition to the duties of a Technical Account Manager (TAM), responsible for documenting and maintaining process guides for the role of TAM and assisting other TAMs with their duties. Also responsible for writing Red Hat Knowledgebase articles and providing editing services for articles written by others.

Served as a technical advocate inside Red Hat for Red Hat's largest engineering partners. Responsible for problem replication, troubleshooting, and resolution of assigned partner issues in addition to coordinating with Engineeing to fix software defects.

Raleigh, North Carolina, United States

Provided L1 phone and web support for customers running Red Hat Enterprise Linux. Performed in-house hardware certification testing. Built and managed our first in-house support lab for Red Hat Global Support Services.

Ms, Microbiology

Bs, Biology