Gary Chan Email & Phone Number

Hong Kong Sar

- Manage and execute corporate QMS and audit program.- Conduct internal safety audit under IOSA, HKCAD, ICAO framework and standards.- Support corporate management review and facilitate implementation of quality and safety strategies.- Support external regulatory audit and ensure successful IOSA renewal.- Develop quality performance database through data-driven analysis tools.- Maintain and develop Quality System, Manual, and Documents.- Conduct internal auditor training and standardize auditor practice.

Hong Kong Sar

Section Head of Flight Operations Quality Assurance & Risk Office- Develop and oversee the department's Quality Management System, conduct internal and supplier audits.- Ensure successful IOSA renewal on FLT, DSP and CAB scope.- Manage and coordinate the SMS function and Risk Management Process within Flight Operations, covering Fleet Operations, FRMS, FDAP, Dispatch, and SEP.- Setup Flight Operations SPI and Oversee safety performance.- Coordinate with section heads for occurrence investigation and continuous improvement.- Provide assistance in assessing and developing flight operations standards / SOP as a standard committee member.- Manage and execute operational inspections, encompassing in-flight examinations of cockpit, cabin, and preflight dispatch areas, to verify adherence to procedures and ensure SOP are aligned with the intended outcomes.- Develop and maintain Flight Operations Quality Process Manual and assist on edit other OMs / publications.- Develop and maintain operation / safety performance data through data-driven analysis tools.

Hong Kong Sar

Acting Section Head of Flight Operations Quality Assurance & Risk Office- Develop and oversee the department's Quality Management System, conduct internal and supplier audits.- Ensure successful IOSA renewal on FLT, DSP and CAB scope.- Manage and coordinate the SMS function and Risk Management Process within Flight Operations, covering Fleet Operations, FRMS, FDAP, Dispatch, and SEP.- Setup Flight Operations SPI and Oversee safety performance- Coordinate with section heads for occurrence investigation and continuous improvement.- Provide assistance in assessing and developing flight operations standards / SOP as a member of the standard committee.- Develop and maintain operation / safety performance data through data-driven analysis tools.

Hong Kong Sar

Job rotation in various sections and departments. including Operation Management, Flight and Ground Safety & Quality, Airport Service, OCC, Crew Ops, Cargo Ops, Ramp Ops, and GHA Contract field.- Analysis and report on airline operations data and presenting findings to senior management.- Develop data visualization tools using Tableau for monitoring Ops status, Crew Management, and QA.- Provide cross-departmental support and managing projects.- Assist on departmental management and contributing to strategic planning.

Hong Kong Sar

In charge of Customer Service Centre in Sunny Bay & Disneyland Resort Station- Provide Ticketing Service- Answer Customer Enquiry- Provide Operations Support- Respond to Train Service Incident

Bachelor Of Science In Tourism Management, 旅遊及款待

Risk-Based Iosa Airline Training, Auditing

Aviation Internal Auditor, Auditing

Iso 9001:2015 – Quality Management Systems Auditor/Lead Auditor Training Course, Auditing