Enthusiastic and detail-oriented DevOps Engineer in implementing and optimizing CI/CD pipelines, infrastructure as code, and automation processes. Leveraging GitHub for version control and collaboration. Experienced in designing, implementing, and managing cloud-based solutions on the Azure platform. Adept at streamlining development workflows, enhancing system reliability, and ensuring seamless deployment processes.Collaborate with multiple teams throughout the SDLC to establish a sound and reliable operational blueprint.

Provide Tier 1 and Tier 2 business application support including incident, service request, and release tickets.Applying ITIL best practices for Incident, Service Request, Release, Problem, and system projects.Communicate with other IT teams in analyzing and resolving business-impacting issues.Involved in system upgrade projects and security vulnerability patching using SCCM.Implementing scripts to automate purging service requests.Managed and support the migration process from a virtual desktop environment to Azure AD managed environment.Assist in IT assets management. Contacting IT partner for peripherals RMA

Work with different stakeholders to collaborate on the design and implementation of an online shopping site (www.snesportshop.com) hosted on the Microsoft Azure VM platform. Taking advantage of cloud technologies to construct a responsive, distributed, and fault tolerance online shop quickly.To keep the Net cafe running 24/7 at 3 locations.Monitor and resolve problems that arise in Internet connection, LAN networking, and computer peripherals malfunctioning. Recognize indicators of product and service performance, and actions required to improve the performance.Design, provisioning and configuration of the system.Creating OS images for PC with different hardware configurations. Maintain and populate OS update to all client PCs.Automate the incremental update of all the games files at the server.Design load balancing strategy to ensure fault tolerance and high availability for the game servers as a continuous improvement practice.Plan and deploy the local network (include terminating Cat5e/Cat6 cables), set up trunking for the switches, and set up the client PC with pre-installed OS and software.

Design test plans and carry out full automation for the company's online bond trading system.Using JavaScript, C++, and Perl to implement test scripts.Collaborate with team members with improvements ideas to automation design.

Using all software testing disciplines to carry testing on Windows OS Connection Manager.Design and implement test plans for new beta functions before release.Automate all routine test cases.