Gary Chew Email & Phone Number

San Francisco, Ca, Us

Shot for various clients ranging from:• Family photos• Event photography• Headshots• Corporate Studio / School• Product• Wedding• Food

San Francisco, Ca, Us

• Ensuring that our Developers(customer) interactions are delightful and requests are handled effectively• As a Solution Architect communicate developer blockchain/web3 request to our team for solutions • As a technical account manager coordinate with developers on the health status and maintenance on servers• Managing SalesForce entries from Customer• Create workflow charts• Reviewing and creating process documents• JIRA bug database administration

San Francisco, Ca, Us

• Collaborate with 3rd party studios to ensure successful release for metrics testing• Liaison between the Developer and our Engineers• Web Platform and mobile(iOS/Android) SDK tools tester for developer tools• Review analytics for every title before full release• Test, manage, and provide design feedback for web portal hub asset storage• JIRA bug database management• Work with external 3rd party test agency for coordinated testing.

• Key member for the successful Submissions, Launches and Releases of studio’s high profile projects throughout the products life-cycle from Alpha, Beta, Soft Launch, World Wide Release and Post Release• Release, Maintain, and Submit In-App-Purchases for Apple iOS, Google Android products, and Facebook GameRoom• Review Certification materials• Analyze and review the KPI revenues and installs accuracy• Monitor key analytics and events• Work with the product team to ensure that deliverables required are met on time.• Support Production, Submission, Engineering, Marketing, LiveOps, Community, Customer Service & Creative Services (Art and Design teams)• Create and Gather assets for the Marketing and Art teams.• Go to trade shows such as NY ComicCon and TwitchCon to showcase and demo our games to the public.• Coordinate and Support various External Developers• Team up with vendors to ensure translation, testing, and compatibility is completed on time.• Interview and onboard new QA candidates• Mentor and manage internal and external Outsourced QA teams• Help maintain team’s Sprint planning and execution• Identifying & regressing QA issues for iOS, Android, Facebook, mobile games.• Maintain project bug database• Execute Android and iOS standards and compliance, compatibility, security and network testing for submissions• Review release management materials on the various mobile platforms• Creating best practices wiki documentation• Provide feedback for various mobile games (unreleased/released)• Manage department when needed• Photographer for the studio

•Write and edit test cases.•Work with various External Developers•Identifying and regressing QA issues for iOS and Android mobile games.•Maintain project bug database•Work with Outsourced QA agency•Provide feedback for various mobile games•Security testing and submission checks•Work with tools such as Charles Proxy, Xcode, DDMS, iFunBox, iGameGuardian•Working with Production, Community, and Design teams•Interview new QA candidates•Help onboard new QA members

San Francisco, Ca, Us

Domestic Team• Working with Production teams to ensure tasks were completed on time• Setting up conference calls with Domestic, Development, & Outsourcing teams to get people on the same page for tasks• Manage various schedules and budgets• Ensuring involved Sprint tasks were completed in a timely manner• Provide actionable feedback on prototype games• Attend and participate in focus group sessions for new products• Meet with QA team regularly for updates• Evaluate Mobile and Facebook prototype game projectsInternational Team• Managed AAA Product and Schedules• Localization Department Managero Rebooted and restored confidence with Departmento Localization requests were completed in timely manner• Managed submissions and Releases for the International releases on Sony, Microsoft, Nintendo• Coordinated with Certification team• Helped develop International playbook o Scheduling deliverables and deadlines to hit street date• Creating and writing best practices reports for the department• Work with various teams to support future releases in different languages• Listening to auditions in various languages and casting various actors/actresses• Ensure all text for our games, manuals, and marketing projects are translated• Train various team members to be knowledgeable in localization• Meet and evaluate various Outsourcing studios for the department

San Francisco, Ca, Us

• Release management for Sony, Microsoft, Nintendo for AAA titles• Manage Product Portfolios day to day and provide honest assessment to Executive teams on its viability in the future success or failure• Review metrics of bug projections and burn downs• Maintain bug databases• Supervise a team of QA testers internally and externally• Mentoring various team members on various QA disciplines• Work with outsourcing studios to support QA efforts• Successfully created a QA team in a newly formed Singapore Games Studio• Traveled offsite to extended period and supported Singapore studio in successfully releasing their first game title• Offsite in the UK for multiple projects to support external QA and development• Review and submit final builds to 1st party publishers• Provide MMO feedback and strategies• Work with various departments to support their needs• Work with PR marketing team to showcase and demo our games to outside vendor• Listening, supporting, and reporting from Consumer Insights focus/segmentation group studies• Manage the project head count and budget• Multitask between various active project titles on multiple platforms• Reviewing reports and identifying Quality Assurance issues.• Manage department tasks and growth

San Francisco, Ca, Us

• Acting Localization Producer for Lego Star Wars titles• Helped successfully release AAA Games globally• Responsible for meeting deadlines to ensure our title was released to Street Date on time• Helping other projects meet their QA and submission deadlines with zero notice• Manage assets and maintain the flow of information between International partners, Developers, and within our Company• Communicate with 1st parties, developers, Executive staff, and team member to identify and resolve issues• Helped improve relations with European 1st parties• Create schedules for submission deadlines.• Traveled abroad to support QA and production efforts

Bachelor'S Degree

Illustration