- Meets with students and families, assess profile and goals, designs personalized holistic programs, and enrolls clients into ideal programs to maximize student potential - Builds and maintains strong relationships with client families, receiving high marks for customer satisfaction and referrals -Designs, promotes, and speaks at seminars, webinars, and workshops

Provide admissions consulting services to schools across the UK, streamlining admissions processes to guide international clients, and matching student profiles with preferred choice of instituteCore Responsibilities:- Admissions consulting- Client profiling- Sales and marketing strategy- Customer relationship management- Stakeholder collaboration- Leadership, mentoring and training- Keynote speaking- Sales leads and client acquisitionAchievements:- Secured highest sales revenue of >HKD 2M in 2022, with steady increase in YoY revenue from HKD1.8M, surpassing average revenue per colleague by HKD 500K- Achieved high sales conversion for June 2022 with 70% of seminar attendees indicating interest in company’s services and 50% of leads converted successfully compared to 20% conversion rates from previous seminars- Successfully matched 80% of clients to institute of choice through close collaboration with partner schools and providing quality coaching on interview and application writing - Awarded “Best New Consultant” in April 2020 amongst 4 other new consultants

Supervised team of 2 customer relationship officers, directing overall sales strategy and client acquisition efforts Core Responsibilities:- Sales acquisition- Lead generation- Sales and marketing strategy- Mentoring- Stakeholder collaboration- Programme coordinationAchievements:- Secured annual revenue of HKD 120M in collaboration with other sales teams, exceeding given sales target by HKD 20M- Attained high customer satisfaction rates with 80% of existing clients referring new sales leads, and 100% of clients successfully gaining university admission, of which 70% were admitted into first institute of choice

Directed team of 4+ to design and deliver lessons to >500 students; catered activities to different aged students from 6 months up to 5 years oldCore Responsibilities:- Team management- Programme design- Lesson delivery- Curriculum Development- Health and safety standards compliance- Teacher training- Staff supervision- Staff mentoring and trainingAchievement:Achieved zero-incident rate in tenure due to thorough implementation of safety measures

Fielded high volume of customer-related enquiries (>80 per day), providing before- and after-sales service support, and communicating across diverse stakeholder groups and client profiles to facilitate case resolution Core Responsibilities:- Sales service and support- Customer relationship management- Customer care- Client profiling- Stakeholder communication- Case resolutionAchievement:Awarded “Best Employee of the Month” in February 2015 due to achieving 85% satisfactory rating from clients

Delivered quality customer experience by assisting passengers with check-in service at Hong Kong International Airport or other designated check-in locations; provided unique customer care to VIP passengers at lounges, boarding, and transit areasAchievement:Promoted from trainee to VIP team within 6 months of joining, having been shortlisted to be part of top 5 candidates out of 20 trainees

Advised >20 clients across wide range of financial planning, managing policies with annual premiums of up to HKD 50M Core Responsibilities:- Client portfolio management- Client needs identification- Customer service- Sales and marketing strategy- Customer relationship managementAchievement:Gained HKD 10M in sales revenue per year, acquiring 5 new clients per week, exceeding given sales target by >HKD 1M per year