• Develop implementation plans using agile and scrum techniques. Allocate and coordinate resources. Align with other projects. Develop methods for monitoring project progress. Provide analytical support in synthesizing and reporting results.• Configure and test API connections between internal and external systems following internal company guidelines and external requirements.• Monitor Procure 2 Pay (P2P) systems to ensure all connections are working correctly and transmitting all data as expected.• Using Jira ticket system, ensure all tickets are created and logged as expected including all Business Requirements Documents and testing information. • Analyze business operations and processes of assigned office or business unit to understand procedures, information flows and hand-offs, decisions, communications pathways and the like.• Develop and train Policy and Procedure Guidelines in order to meet federal requirements and exceptional customer service. • Analyze system data daily and report status and trends to management.• Track opportunities for technology and process improvements and make recommendations for enhancements.• Act as the system administrator to ensure system continues to run as seamless as possible and work with business units and software company on any system issues that are reported.• Act as the Configuration Specialist for the Corporate Procurement website ProcureOne.• Configure and develop the ProcureOne website as needed to meet the supplier’s needs.• Aid buyers and sourcing specialist in the use of the contracting, requisition and purchase order modules in the procurement systems.• Work with software company in creating new interfaces to internal systems.

• Manage the resource allocation of staff to ensure proper staffing and production levels are maintained for processing of loan information.• Review internal controls to ensure loans are properly processed within established time frames and guidelines.• Identify and implement process improvements to increase operating efficiency.• Maintain a positive work environment that supports high performance.• Develop and train Policy and Procedure Guidelines in order to meet federal requirements and exceptional customer service. • Analyze financial data daily and report status and trends to the Managers within each team.• Vast experience in Project and Operations Management.• Created project plans based on the results of user acceptance testing.• Conduct meetings with Sr. Business Analyst and Managers regarding various process plans, business process, and functionality in detail. • Prepare Integration Test Plan which was used by functional team as well as development team in implementing SharePoint.

Provide outstanding customer service to client and client’s customer base. Act as the liaison between the client and the company. Maintain contract and sales agreements between client and company. Complete billing and accounts receivable for client. Perform new loan production and client changes as necessary.Provide residential tax payment information to client to facilitate payment of billions of dollars of real estate taxes from escrow accounts for residential and commercial borrowers. Design and maintain multiple reports for both the client and company. Maintain excellent customer satisfaction goals and objectives at all times.

Service dealerships by repairing dents caused by hail, door dings, etc. Responsible for maintaining existing clients, recruiting new clients, managing invoices, scheduling and customer relations

Quality Care Detail serviced dealerships in the Tulsa Metro area in the automotive detailing industry. Operated three on-site facilities, managed ten full time employees and consulted regularly with dealership management with matters regarding quality control, customer service and dealership statistics.