Responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth within the mass category. Leads a team of Beauty Advisors and is accountable for all aspects of the mass business, including sales, service and operational process.

LEADERSHIP:• Lead store team to drive sales through training and coaching. • Exemplify your sporting spirit and create an outstanding service culture. • Provide constant feedback and coaching to improve your team’s skills and sales results.• Identify and recruit associates who are passionate about sales and customer service.• Develop team members with leadership and other abilities for succession planning.• Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies. • Set goals for each team member for the achievement of Company KPI’s (• Manage team member’s performance through regular evaluation SELLING:• Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations. • Proactively make suggestions based on analysis that will positively impact the business. • Set measurable performance standards and goals based on Company’s expectations and metrics. CUSTOMER SERVICE:• Create an environment focused on the customer experience. • Ensure that each team member is knowledgeable about the Lacoste lifestyle. • Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele. OPERATIONS:• Plan and manage payroll hours and schedule to meet business needs. • Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.• Protect store assets and inventory.• Manage new receipts, transfers, markdowns, back stock and fill-ins.

Highly personable department supervisor with ten years of experience in sales, sales support, pricing and signing, stock replenishment, visual, and leading a team in a retail environment.• Talent for identifying customer needs and presenting appropriate company product and service offerings.• Excellent in resolving escalated customer service issues• Proficient with Microsoft, POS systems, TP systems, and money handling• Received numerous company achievement awards for delivering exceptional customer service.