PROFESSIONAL SUMMARYSenior technical professional in the automotive and trucking industry with extensive product management responsibilities in the development, execution, and operational support of products and services in both B2B and B2C markets both domestically and abroad. Specific skill sets include product design, vendor management, P&L, field training, branding, information messaging, collateral and web development, call center support, and operational metrics. Detailed oriented with strong team leadership responsibilities as both coach and mentor. Strategic leadership of marketing and product business plans to increase retention strategies and grow shareholder value to the organization. Key competencies include:Results / Task OrientedStrategic Growth ModelingRetention StrategiesTeam / Morale BuildingCustomer Satisfaction MetricsOperational EfficienciesCall Center ManagementStrong Customer FocusSupervision / Train the TrainerInternal / External TrainingNeeds AnalysisCompetitive Intel AnalysisProven track record of generating revenue, customer growth and retention in both private and public sectors.Over fifteen years of experience in effectively managing teams of highly skilled professionals driving product to market and identifying efficiencies in back office costs to maximize ROI.Strong Product branding responsibilities including video, print, and web messaging campaigns to measure adoption and attrition rates.Partnered closely with Merger and Acquisition teams to identify critical organizational needs to implement Quality Improvement initiatives to expand products and services into new markets.Negotiated contract terms and conditions, financing options, and life cycle management of all products and services associated with fuel, disposal and leasing options. Strategic competitive analysis including benchmarking, technology upgrades and industry trends.Specialties: business plans, call center, customer satisfaction, customer service, genesys, gps, inventory management, logistics, marketing, marketing collateral, meeting facilitation, merchandising, organizational skills, personnel management, procurement, purchasing, quality control, repair, retail, sales, software development, software training, supervisory skills, technical support, training, training programs, visio, web site production,
Listed skills include Crm, Competitive Analysis, Customer Satisfaction, Management, and 9 others.