Gary Cross

Gary Cross Email and Phone Number

Healthcare and BioPharma Business Leader.Passionate about building and transforming customer success focused organizations that enable sustainable business growth @ Cygnus Technologies, LLC
Gary Cross's Location
Deltaville, Virginia, United States, United States
Gary Cross's Contact Details

Gary Cross personal email

n/a

Gary Cross phone numbers

About Gary Cross

I am a pragmatic and engaged leader with a rigorous attitude to operations and an entrepreneurial attitude to business. Customer success is my focus. Personal and Business growth is a key driver. Serving my team is an honor.Having improved and grown businesses on 3 different continents, living in-country has provided me with some wonderful experiences. I’ve met and worked with some inspirational people. They’ve helped me develop a global perspective and a deeper empathy for diverse cultures.

Gary Cross's Current Company Details
Cygnus Technologies, LLC

Cygnus Technologies, Llc

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Healthcare and BioPharma Business Leader.Passionate about building and transforming customer success focused organizations that enable sustainable business growth
Gary Cross Work Experience Details
  • Cygnus Technologies, Llc
    Vice President Operations
    Cygnus Technologies, Llc Jun 2023 - Present
    Leland, Nc, Us
  • Repligen Corporation
    Global Director Of Services
    Repligen Corporation Apr 2018 - Oct 2022
    Waltham, Ma, Us
    Built and grew the services and support business unit to enable customer success with their bio processing systems globally. From start up in 2018 to a global organization that is now capable of providing best in class services and customer experience. The business unit has more than doubled each year.Rigorous execution of commercial and operational plans by a very talented team has enabled accelerated profitable growth in all three global regions
  • Thermo Fisher Scientific
    Director Of Global Services
    Thermo Fisher Scientific Apr 2014 - Apr 2018
    Waltham, Ma, Us
    Accelerated profitable growth of the Aftermarket and Professional Services business in all 3 global regions. Improved customer experience. Developed strategy and tactical plans to drive best in classs customer experience, increasing Customer Allegiance Score (aka NPS)
  • Ge Healthcare
    Regional Director
    Ge Healthcare Jul 2011 - Apr 2013
    Drove revenue and EBITA growth to significantly exceed operating plans.Led strategy developement and rigorous execution to exceed operational plans and improve customer experience.
  • Ge Healthcare
    Managing Director And Country Manager
    Ge Healthcare Jul 2009 - Jul 2011
    Assigned to lead the Healthcare business in South Africa on a 2 year secondment. The remit was to define and execute a turnaround strategy for the business in South Africa and support activities in Southern Africa in general. Successfully developed and executed a business ‘turnaround’ strategy that involved customer recovery plans for key accounts in Johannesburg, Durban, Bloemfontein and Cape Town. Rebuilt customer trust and confidence within country and established Johannesburg as a Hub for Sub-Saharan Africa.
  • Ge Healthcare
    Director Of Services
    Ge Healthcare Aug 2004 - Jul 2009
    Led the Healthcare Imaging (MRI, CT, X-ray, Nuclear and Ultra-sound) aftermarket service operations business. Grew revenue, margin and customer experience. Initiated and led the “Leaders for the Future” personal development program designed to prepare emerging talent within the organization for future Leadership roles.

Gary Cross Skills

Business Strategy Business Analysis Strategic Planning Business Development Leadership Change Management Global Talent Acquisition Leadership Development Management Sales Management Customer Service Business Process Improvement Manufacturing Strategy Project Management Operations Management Cross Functional Team Leadership Microsoft Office Lean Manufacturing Continuous Improvement Six Sigma Supply Chain Management Marketing Sales Sales And Marketing Leadership

Gary Cross Education Details

  • University Of Portsmouth
    University Of Portsmouth
    Mechanical Engineering. Major In Advanced Manufacturing Technology. (Automation & Tribology)

Frequently Asked Questions about Gary Cross

What company does Gary Cross work for?

Gary Cross works for Cygnus Technologies, Llc

What is Gary Cross's role at the current company?

Gary Cross's current role is Healthcare and BioPharma Business Leader.Passionate about building and transforming customer success focused organizations that enable sustainable business growth.

What is Gary Cross's email address?

Gary Cross's email address is ga****@****tox.com

What is Gary Cross's direct phone number?

Gary Cross's direct phone number is +144041*****

What schools did Gary Cross attend?

Gary Cross attended University Of Portsmouth.

What skills is Gary Cross known for?

Gary Cross has skills like Business Strategy, Business Analysis, Strategic Planning, Business Development, Leadership, Change Management, Global Talent Acquisition, Leadership Development, Management, Sales Management, Customer Service, Business Process Improvement.

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