Defining Scope: using requirements gathering techniques e.g. workshops and interviews. Process Mapping as is and to be diagrams, so as to identify requirementsRoot Cause Analysis: involving corrective and preventative actions, using brainstorming sessions with stakeholders. Documenting findings and agreeing with stakeholders the root causeRequirements: documenting requirements both at high and low level, engaging all levels of stakeholder. Ensuring traceability of requirements is agreed with all stakeholders.Solution definition: using MS Visio for ‘as is' and ‘to be' diagrams, process modeling, data modellingBusiness Readiness: Preparing customers for project implementation, using data analysis, preparing comms to customers and creating MI for reporting purposes. Using MS excel and MS PowerPointProject Delivery: Working with the Project Manager ensuring BA deliverables align with project plan. Working with IT supply lines (development and QA) to ensure project is delivered. Raising CR's where appropriateExperience of agile and waterfall project methodologiesTechnical Skills & Experience:; on the new services enabler programme called Enterprise Services Platform, part of the bank wide Transformation programme.Gathering requirements, documenting processes and creating a Services Catalogue of Service Providers who will provide services to franchise customers using the platform.

Scottish Widows/Lloyds Banking Group:Experienced; with over 6 years experience working on change projects within the Life, Pensions & Investments area of Lloyds Banking Group. Ability to adapt quickly to project environments at short notice, picking up analysis tasks when projects are well underway and are needing to meet tight timelines.Projects:Several Rectification Projects:-.Gone away /Unclaimed Assets across all Life Pensions & Investments in Lloyds Banking Group-provide a consistent approach to trace gone away customers and repatriate unclaimed assets .Pensions stakeholder repricing error- rectification of Lloyds Heritage pension policies that were incorrectly priced.Corporate Pensions Bulk Transfers-bulk transfers not processed correctly in the business unit. Rectification involved introducing a new process to follow going forward and the redress of bulk transfers incorrectly processed.Savings & Investments-Shareclass conversions incorrectly processed due to retail distribution review changes. Rectification involved processing the conversions correctly, settling the correct tax with HMRC and issuing revised tax vouchers to Customers affectedNon Rectification projects:-.Scottish Widows Pension Admin System-Project set up to enable policies to defer retirement beyond their specified retirement and continue paying premiums. IT change to platform required.Regulatory change to pension illustration projections-Project set up to change all pension systems to illustrate at revised projection rates. This involved changes to systems and output documentationISEB diploma in Business Analysis containing exam certificates in Business Analysis Essentials, Requirements Engineering, Modeling Business Processes and The Organisational Context.

Exam pass certificate in TestingExam pass certificate in ITIL, IT Service Delivery StandardsApplication Development experience ie mainframe SAS developer for several yearsSupervisory/Team Management experienceKey Projects:-The services enabler program, part of the RBS bank transformation programme.Several multi million pound Rectification projects within Lloyds Bankng Group LP&I. Projects delivered within tight timelines to meet FCA rules. Projects are across various products eg Compliance & regulatory requirements, communication & advice, client services, investment funds and products.