Gary D. Email & Phone Number

Craven Arms, England, United Kingdom

Shropshire

Accountable for developing strategy and the customer solution required to support business initiatives, specifcallly as the business evolves and modernises. I lead a geographically dispersed team to deliver day to day service, fostering a culture of learning and development to enable colleagues to reach their potential.Building strong collaborative relationships with business teams and stakeholders across the organisation so that service delivery is prioritised and delivered at… Show more Accountable for developing strategy and the customer solution required to support business initiatives, specifcallly as the business evolves and modernises. I lead a geographically dispersed team to deliver day to day service, fostering a culture of learning and development to enable colleagues to reach their potential.Building strong collaborative relationships with business teams and stakeholders across the organisation so that service delivery is prioritised and delivered at every customer touchpoint.In my time with the group I have a proven track record of delivering improved customer satisfaction and positive customer perception with fully engaged and motivated teams.The role allows me to be innovative and creative to push the boundaries of what is accepted as the norm within the sector, thus becoming a recognised leader of change, specifically in the use of technology to support business efficiency and delivery of service. Show less

Dedicated business portfolio manager looking after approx 270 Business Customers in North Shropshire and Staffordshire.Working directly with businesses to support their ambitions and future growth, including developing business models and stragtegies.

Supporting and driving business innovation with 3rd party businesses to collaboratively work and deliver a first class service. Delivering sales targets, providing excellent customer service whilst ensuring business is conducted in accordance with a risk framework.

Ensuring ongoing compliance within the risk framework by carrying out audits and providing support to educate and influence process delivery.Led on the design and implementation of the new risk management framework approach for the business.

Leading a team of approx 35 staff to successfully deliver sales and service targets within the risk and people frameworks.

*, Gcse

Education record