As Owner and Chief Information Security Officer (CISO) I have the responsibility for safeguarding data held by a companies or organizations. Observe and monitor the security of websites, applications, computers and databases. Have establish company-wide security protocols that require user identification and passwords and protect networks from hackers. Keep current on antivirus software, firewalls, and other security systems as technology advances. Develop emergency procedures for handling security breaches, manage internal communication regarding system updates and provide estimates of budgetary requirements for technical upgrades

Troubleshoot Windows PC’s user’s issues.Installed Ethernet phones and connected to dedicated switch. Deployed new PC’s and monitors to main dispatchers and Dial-a-Ride dispatchers.Used Spiceworks systems of ticketing issues.Conducted annual physical inventory of IT Assets.Reconcile inventory counts to printed reports.Acted as supervisor and performed coverage during his vacation time.

As Owner and Chief Information Security Officer (CISO) I have the responsibility for safeguarding data held by a companies or organizations. Observe and monitor the security of websites, applications, computers and databases. Have establish company-wide security protocols that require user identification and passwords and protect networks from hackers. Keep current on antivirus software, firewalls, and other security systems as technology advances. Develop emergency procedures for handling security breaches, manage internal communication regarding system updates and provide estimates of budgetary requirements for technical upgrades

Design and implement data integration and data access solutions across various legacy, enterprise applications via web services, XML, and SOACreate and maintain web application architectural documentation and standardsSetup users’ accounts and enterprise emails.Created, maintained, and updated network protocols.Installed and maintained firewalls, anti-virus, encryption algorithms, security protocols, and monitoring

Leads communication, documentation and analysis needed for major incident resolution for the Game Developer Network Portal (GDNP) per defined service level objectives. Assists with aspects of major incident conference calls per operational objectives and practices, which includes providing timely communication to engineers, applications, infrastructure and management. Assists escalation engineers with major incident resolution of IT issues by engaging participation such that restoration of services occurs at the earliest possible time. Solicits feedback from participants and business to take corrective action steps. Using the data in the ticket management system, assists with providing the GDNP Incident in the compilation of a daily executive summary of major incident calls. Manage own skills development by working with team members.

: Deploy and maintain new servers systems and re-deploy existing systems via Altiris/MDT Imaging with RAID technology, levels 1 – 10. Configure Servers drives for installation of SQL 2005/2008 for Database Servers. Configure Servers with DAS and NAS storage. Reconfigure Network Drives for SAN Storage. Configure and install IIS for Web Servers. Manage assigned service requests via System Center Service Manager. Respond and update customer requests.

Served as the first point of escalation for server break/fix issues. Handled technical troubleshooting within an enterprise. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Deploy and maintain enterprise servers from Windows 2000 thru 2008. Process escalated tickets in a timely manner to ensure minimum downtime for the customer. Networking concepts with DNS, DHCP, Fiber Optics, iSCSI, TCP/IP, VLANs. Perform Break/Fix work on high priority/platinum servers and keep SLA’s in accordance with timelines. Communicated with customers to ensure all request had been completed satisfactory.