•Lead special projects for areas the CEO personally oversees.•Serve as trusted advisor to the CEO and leadership.•Prep the CEO for all key engagements and decisions, and when needed act as his stand-in.•Proactively resolve problems, and deal with issues before they get to CEO.•Act as a trusted advisor to the CEO and leadership, elevating insights and analysis on company operations, key management decisions and other areas.•Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads.•Assist and communicate with executives in decision-making, program management, and initiative implementation.•Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them.•Improve current processes and optimize organizational procedures for efficiency and productivity.•Serve as liaison with staff, executives, senior leaders, and CEO regarding company climate, employee well-being, project updates, proposals, and planning.•Oversee daily operations in collaboration with senior managers and department leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating annual corporate meetings, and scheduling facilities.•Develop and build relationships with all employees for increased efficiency and responsiveness of existing operations and help define new operational strategies by working with CEO and other executives on special projects.•Provide hands-on support to transform ideas into reality and monitor their progress.•Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.

Provide administrative support for meetings, travel, event management, and office administration. Actively engage in driving corporate programs for employee engagements, diversity, and inclusion. • Manage domestic and international travel itineraries, including private and commercial air transportation, visa and passport arrangements.• Help senior executives prepare for meetings and take minutes of the meetings. • Perform complex administrative activities, take responsibility for recruiting, training, and supervising executive assistants.• Generate new forms for candidate recruitment and new hire orientation to streamline the onboarding process. • Produce weekly webinars on EverWebinar platform, update client database (Homebot, Salesforce, Mailchimp, Octane)• Support daily administrative tasks as needed, coordinate and post social media on Instagram, Twitter, Facebook, and Private Domain.• Design an e-mail blast template to showcase the firms’ recent transactions and team updates. Share reports quarterly with investors and contacts worldwide.Achievement Snapshot: Provided excellent administrative support, developed presentation materials, prioritized incoming communications, managed daily calendars, and responded to RFIs.

Developed and maintained a comprehensive event calendar to ensure orderly planning of recurring events. Built meaningful and lasting relationships with stakeholders, set expectations, and ensured successful events.•Coordinated 35 monthly meeting locations and a field support staff of 75. Provided detailed project planning and full lifecycle event management of assigned meetings and events. •Planned and coordinated leadership conventions multiple times a year for 10,000+ attendees. and distributed event surveys, client follow-up, and appropriate archiving of event and meeting-related materials.•Worked with local IATSE unions on setup and show requirements. •Planned, coordinated, and managed live and pre-recorded virtual events each month on multiple virtual platforms, i.e., Zoom, Vimeo, etc.•Monitored all venue contracts and payments, also worked with hotels and CVB’s on hotel blocks and catering needs.•Identified stakeholder needs, prepared program outlines (topics, content, speakers), designed program details to meet needs of participants, identified successful criteria for evaluation of meeting and determines technology requirements.•Provided program feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review.•Developed budget for meeting which included negotiating all vendor contracts independently related to a particular event.•Financial accountability for programs including adherence to standard or client deposit terms, terms and conditions of client contract, and billing guidelines.•Established invitation/registration procedures, assessed risk management to determine insurance and operations needs, and determined exhibitor booth assignments/setup process.Achievement Snapshot: Worked closely with production companies to ensure that the day of the show ran professionally with no issues. Successfully increased event profitability and revenue YoY by 41%.

Took part in meetings with team leaders to ensure that store objectives for the day were communicated and understood. Analyzed store payroll, inventory level, supplies, and sales. Identified areas of opportunity for increased sales and productivity within stores and districts. • Planned and created merchandising program/checklist for store management within the district to ensure the proper store layout and consistency with store branding. • Delivered continuous staff development through coaching and training workshops to become the number one store and district in the Midwest Region for sales and presentation.• Contributed to the development and implementation of the strategic plan for maintaining and operating the facility.• Ensured that daily operational activities were conducted safely, efficiently, and profitably. Achievement Snapshot: Ensured highest level of customer satisfaction is achieved. Increased sales by 27% in less than one year and augmented profit margin by 11 percentage points (18% to 29%).

Opened new stores while directing construction, contractors, and merchandising from the beginning of the project till store completion and opening. Led retail store team to deliver exceptional customer service, helped the team understand how to read and analyze financial statements. • Ensured employees met and exceeded monthly success measurements and completed assigned training on time.• Observed store employees’ interactions with customers, including feedback, in development, training, and coaching conversations.• Provided support to district managers on the audit team responsible for ensuring proper execution of a center in all business areas.• Supported operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives.Achievement Snapshot: Proactively worked with all departments at the corporate level to ensure target store opening dates met deadlines.

• Designed floor sets and marketing for Outlets with 70% sales product and 30% Top Line Product.• Collaborated with Visual and Design Team at Headquarters on marketing campaigns for seasonal sales drives.• Traveled district giving consistent merchandising direction from Headquarters, and coaching store management and associates on company standards and guidelines for maximizing sales.• Communicated with District, Regional, and Corporate Managers on business trends in each store location.

• Oversaw retail store operations while working on new designs and concepts for the village.• Collaborated with Marking Department creating Print, Billboard, and Television Ads.• Produced training programs to increase customer satisfaction and performance.• Regulated all purchasing and product investments through the creation of a shared database used by multiple departments.