Appointed to a new role of Systems Manager. In addition to retaining existing responsibilities of IT Manager, now accountable for utilising data held within the company's systems to lead and deliver improvements across the business.Identified requirement for improved management information to facilitate improved business decisions. Implemented Crystal Reports and developed a suite of reports for each Department Head including stock levels / average usage, Service Department SLAs and product costs.Investigated inventory management processes to establish stock holding figures. Utilised data available to reduce stock held and improve cash flow position.Developed product profitability reporting and established most / least profitable items. Utilised information to identify new products to ensure revenues of business maximised.Work with Commercial Department to negotiate arrangements with product suppliers. Play a key role in the delivery of marketing campaigns / plans. Update the website content and design, development and dispatch marketing collateral and company newsletter.Responsible for managing Google Ad Words to boost website traffic and sales.

Key deliverables focus on: ensuring a fit-for-purpose and future proof IT infrastructure to support commercial objectives; delivering IT support services; minimising down time; and completing projects on time and to budget.Perform regular audits of the company's technology estate and design / deliver appropriate roadmap and plans to maintain fit-for-purpose systems. Ensure that the company's IT systems support corporate objectives and deliver ‘value for money'.Partner with business heads to establish business / IT requirements and change requests, recommend technologies, and subsequently implement agreed solutions. Act as Lead Engineer: installing, upgrading, configuring, integrating and troubleshooting IT infrastructures; administering servers and networks; and ensuring robust IT security.Provide technical support for all IT issues which includes: routine testing; analysing issues; fault diagnosis; investigating and implementing solutions; and / or arranging for external technical support where problems cannot be resolved in-house.Support users in the use of computer equipment by providing necessary training and advice. Negotiate and manage contracts with 3rd party service providers for voice, telecoms and internet services, software support and hardware maintenance agreements.Installed and maintain Microsoft Exchange email system and BlackBerry Enterprise Server.Ensure all IT processes remain compliant with the ISO 9001 standards.Responsible for the management and maintenance of peripheral equipment including photocopiers, printers and scanners.Implement and manage backup routines for servers, set up password authentication processes, deploy and maintain anti-virus systems, and ensure regular updates.Formulate and maintain business continuity policy and plans, including business resumption and resource recovery procedures. Project managed the design, development, implementation and testing of a number of major IT installation and upgrades

Connect Vending Ltd is the leading independent vending supplier & operator in the south & southeast of England, with 60 employees & revenues of £8m.