Gary Daly Email & Phone Number

Mendocino, Ca, Us

• Automated complex manual order processing system utilizing Microsoft Dynamics ERP to improve processing speed and accuracy.• Implemented process to facilitate import of wine finished goods from multiple locations.• Purchased inventory, tracked vintage transition, maintained product specification documentation.• Upgraded IT systems to enhance security, improve functionality and reduce system down time.• Implemented procedures to track compliance status and provide visibility to Sales Managers around the country.

Healdsburg, California, United States

Managed the Customer Service and Order Processing departments for a leading supplier of “super premium” wines, distributing world-leading brands such as Clos Du Bois, Geyser Peak, Buena Vista and Wild Horse. Company shipped over 3 million cases of wine annually.• Built and trained a highly effective and well-respected Customer Service team.• Developed and maintained policies and procedures to ensure accurate and timely order processing, including KPI’s and management reporting to track department performance.

Petaluma, California, United States

Led Sales Administration, Call Center and IT operations for a leading gift and collectible company. Annual sales over $20 million, 100+ employees.• Re-structured and combined Customer Service and Order Processing departments to improve service efficiency.• Created key accounts team. Maintained high levels of compliance with complex customer requirements.• Implemented a stock locator system resulting in inventory tracking and accuracy of 99.8%.• Developed executive reporting tools to assist the senior management team with the day to day running of the business.

Napa, California, United States

Managed distribution and call center operations for the world’s leading online wine destination. Tasked with building the infrastructure to handle explosive growth in excess of 500% annually. Responsible for the successful implementation of a multi-million dollar, state of the art, distribution center. Concurrently managed the execution of a 100 seat call center. Annual sales $30 million, 100+ employees (350+ during the holiday shipping season).• Identified the operations infrastructure required to deliver superior levels of service with the capacity to ship as many as 20,000 mixed cases per day. • Working with Andersen Consulting (Accenture), launched a new distribution and call center on time and within budget.• Developed comprehensive training programs for both regular and temporary seasonal Customer Service staff.

San Francisco, California, United States

Selected by a leading global logistics company to develop, roll out and manage a new program designed to provide improved customer service to new key accounts. Worked with operations and sales staff across the United States to develop and implement standard operating procedures. • Successfully managed high profile key accounts, maintaining customer satisfaction during the critical start up phase, resulting in retention of the business and awards of additional trade lanes above and beyond those originally bid.• Maximized business opportunities and trade lane growth with new agents by developing solid working relationships with key operations staff and acting as an intermediary between the two organizations.

Novato, California, United States

Recruited to the position of Customer Service Manager and promoted to Vice President of Operations within 12 months. The largest producer of specialized published products of its kind, with annual sales in excess of $27M; Landmark General Corporation was acquired in 1997 by the AT-A-GLANCE Group, a $300M conglomerate based in Upstate New York.• Significantly reduced inbound ocean freight, LTL trucking and domestic freight costs by re-negotiating carrier contracts resulting in + $150,000 first year savings.• Overhauled warehouse operations to improve accuracy and efficiency resulting in improved order turnaround.• Designed and implemented a reorder system that significantly reduced data entry and provided for faster release of orders to the warehouse for processing.