Leading IT Operations across South Asia Pacific. Providing core IT infrastructure and IT End User support services through in country and remote work force.• Led the delivery of IT Infrastructure and Support services provided by the South AP IT team incorporating 7 countries with multiple sites in Australia, New Zealand, Singapore, Malaysia, Indonesia, Vietnam and Thailand • Managed 5 direct reports and a team of 11 IT personnel across multiple countries• Led the IT due diligence and IT operations transition following an acquisition in Singapore• Oversaw the establishment of all new clinic infrastructure, including hardware and IT services• Responsible for all server maintenance and security across South AP and local datacentres• Led the move to new networking eco system comprising 170 pieces of network equipment across 27 sites• Managed AU WAN Migration across Australia for MPLS and Internet Services delivering increased bandwidth, redundancy and savings• Managed end user experience of IT services and hardware• Central point of escalation through the South AP based service desk to handle all escalated issues and enquiries• Ensuring service delivery and continual service improvement based upon ITIL methodologies• Reporting on key SLA metrics to ensure continual development of Service desk function• Created workflow automation process to streamline data access approvals, complying with audit requirements• Vendor management of internal and external service providers ensuring SLA’s were met and services provided in alignment with agreed contracts

• Led the deployment of new VOIP phone system across the country, which required:• Partnering with telco provider to move from single managed SIP site to a centralised SIP system• Developed a detailed plan for the project to deliver uniform service levels across the 27 sites in ANZ• Deployment of new handsets across the sites including new PABX hardware• Managing telco and site cut overs• Led the transition to a new telco provider for in-country WAN • Managed establishment of 7 new clinics requiring involvement from initial blueprint plans to final go live covering all IT services and infrastructure, end user hardware/services. Provided onsite support for the initial days operations to assist the staff and answer any questions• Partnered closely with the IT director to provide strategic technical input across South Asia Pacific examining potential new technology solutions and infrastructure which included a new local data centre comprising Nutanix hyper-converged solution.• Oversaw the delivery of IT Infrastructure and IT Support services provided by the South AP IT team in ANZ• Managed ANZ IT Service Desk function with 2 direct reports and 2 first level support staff in Malaysia• Implemented Change and Problem Management procedures to compliment incident management • Mentored, and developed South Asia Pacific team providing support and guidance to resolving queries and utilisation of correct procedures• Manage vendor relationships across, WAN, Telco and Print management

Technical lead within Australia for Local IT Infrastructure, Sydney and Melbourne. Responsibility for the design, implementation and maintenance of new and existing systems. LawTech Award in 2012 for Security And Risk Management: VM Backup solution including, disk to disk de-duplication and WAN replication, providing disaster recovery and business continuity.• Led project for backup and replication of data for disaster recovery • Designed and Installed SAN and Virtualization infrastructure in Melbourne office creating a new datacentre leading to improved capacity, performance and resiliency• Led the implementation of BigHand Digital Dictation system across the business involving all hardware and software systems which streamlined transcribing of lawyer’s notes • Partnered with 3rd party vendor to upgrade the Cisco Call Manager phone system with migration to Optus eVolve IP network, completing all testing and user acceptance testing• Managed the Ringtail Legal 2005 upgrade of the major data repository for e-discovery• Managed the Hardware/Software virtualization environment

Providing Network and System Administrator duties, covering Australia and Asia Pacific.• Achieved system and application uptime of 99.79% within a locally managed data center• IT Business partnering, working closely with the business to understand pain points and requirements• Delivered successful P2V Migration and hardware implementation leading to the reduction of on-site physical hardware • Managed the systems administration supporting Operational IT management and support throughout the APAC region • Implemented Internal Wireless solution