- End to end Design, build, testing and maintenance of 3 stand-alone collections databases.- Segmenting multiple large datasets using process specific criteria to identify bespoke debt paths. - Automating the production of multi-platform collections strategies. Producing daily SMS files, postal correspondence, and collections agency referral files.- Design, build and testing of reporting databases using SQL and MS Access, managing expectations stakeholder's on the end to end design and technical requirements.- Supported and maintained all in-house databases and systems.- Analysis and enhancement of large sets of financial, industry and operational data- Implement and produce a suite of business-critical KPI reporting for the Senior Management Team.- Enhancing data extracts using various formulae and queries to turn large complex datasets into digestible, useable KPI’s.- Working with internal and external auditors to ensure internal and regulatory compliance.- Creating bespoke SQL queries using Oracle SQL and MS SQL server to extract complex datasets for reporting and workflow management.- Interfacing with third party partners to outline detailed requirements for work tendered.- Providing adhoc data and/or graphical analysis upon request

- Designed, implemented and produced daily, weekly and monthly reporting solutions for use by all levels of management, across a large corporation. - Analyising and manipulating large, highly complex pieces of data, presenting detailed yet user friendly reports back to the business; driving strategic decision making.- Production of weekly update packs for senior management team, providing detailed information on the current projects being undertaken by the team; highlighting any issues experienced, challenges faced and successes had.

- Supported various operational departments throughout the country during implementation of new Quality assurance platform. - Main point of contact with regard to internal quality reporting, working closely with the MI team during the design, testing and production of various reporting tools.- Coaching Team Managers and Operations managers on the utilisation of the quality database, providing relevant training on all aspects of the transition. Including how to upload quality checks, monitor their teams’ performance and how to use this information to drive quality improvement within the team.