Senior I.T. Support Specialist - Service Center Lead
Current- Responsibilities:
- Under the direction of current manager, I assist with planning work and supervising the field staff with the goal of providing technology support for City services and staff to meet productivity goals.
- Performs application testing prior to large scale deployment of critical business systems.
- Meet with management and participates in interviews with prospective new staff and provides feedback.
- Operations technical lead for Service Center Field team; point of escalation for advanced incidents.
- Executive level support for requests and incident response for high priority requests.