Gary Devore Email & Phone Number

Pasadena, California, Us

Responsibilities:• Under the direction of current manager, I assist with planning work and supervising the field staff with the goal of providing technology support for City services and staff to meet productivity goals.• Performs application testing prior to large scale deployment of critical business systems.• Meet with management and participates in interviews with prospective new staff and provides feedback.• Operations technical lead for Service Center Field team; point of escalation for advanced incidents.• Executive level support for requests and incident response for high priority requests.• Maintain Service-Now queue submits knowledge base and documentation updates.• Work independently and provide insight and assistance with team.• Monitor progress and reports to management on status and completion of ongoing programs supporting City operations such as the “Desktop Replacement Program”.• Represents the Service Center in enterprise level projects and completes tasks related to the successful completion of objectives.• Organize section “scrum” in order to clearly and effectively communicate with team to promote efficient workflow and completion of assigned tasks\ priorities.• Established effective work relationships within the Department of Information technology and throughout all other departments.• Understands the needs of non-technical staff\clients and am able to communicate in non-technical terms to clarify complex concepts orally and in writing.• Stay current with technology changes to be able to analyze, learn and apply knowledge• Able to perform repetitive movement, lift over 25 pounds without assistance while receiving, performing all moves –adds- and changes required by job• Adjust to changing deadlines, urgent incident requests and juggle proactive planned work with reactive tasks as needed. Ability to identify highest priorities and work to completion.

Pasadena, California, Us

Williamsville, Ny, Us

Project hire for Citrix Virtual Desktop conversion effort encompassing client infrastructure of the City of Pasadena. Coordination and assessment of migration clients including hardware and software requirements. Job duties:Citrix Virtual Desktop conversion project coordination with Project Manager Active Directory administration Users and Computers for migration to Virtual Desktop Migration of Windows fat client to Zero client Windows 7 Citrix VDI (Virtual Desktop Infrastructure) Citrix application virtualization Active Directory assignment and support Virtual Desktop compatibility assessment through client survey SCCM data collection for conversion assessment procedures Imaging \ migration computers to Windows 7 via SCCM imaging server Executive level support on XP, Window 7, iphone, ipad, blackberry, etc SharePoint Knowledge base contribution and document updates Hardware troubleshooting and parts replacement Interaction with vendors for break \ fix and RMA procedures BSN “Service Desk Express” ticket management Escalation of tickets to appropriate groups Security and virus protection and irradiation Field service resolution of tickets primarily in person, or via phone, email, and remote Working independently and with team as necessary Printer support including queue and user scan to share setup, email scans

Hanover, Md, Us

Short term hire for Domain migration project position at a High Tech firm located in Camarillo, California. Teledyne specializes in imaging and infrared technologies and has clients in both government institutions and the private sector. Duties include:Executive level and science laboratory support of dell computers and tabletsMobil device support eg: Blackberry, iphone \ ipad email setup for corporate outlook accountsActive Directory user and computer rights administrationMigration of existing computer equipment from Windows XP to Windows 7 using Symantec's GhostDeployment of new hardware including asset managementSoftware installation and licensing verificationTroubleshooting hardware and providing breakfix in a fast paced environmentSofware conflict \ dll registration and researching for solutionDomain migration project management support between network administration and clientsSecurity patching and virus erradicationPrioritization of service through direct contact of users as well as ticket system "Service Now" Knowledge base updates and deskside training of clientsRemote support via Remote desktop, VNC, Teamviewer etcLotus Notes configuration \ data migration and database access supportSet up and client configuration as well as troubleshooting of VPN accessNetwork connectivity troubleshooting and configuration of DNS and Domain registrationSetup and teardown of projector and audio equipment for meetingsUnderstanding of ITIL standards and protocolsKnowledge of and experience using Google apps in a corporate environmentWorking knowledge of Mac OS workstations, laptops hardware \ software

Orlando, Florida, Us

Deployment of software solutions to workstations and blade serversSupport clients using Windows XP, Windows 7, Mac OSBuild and deploy workstations for use by 3d technicians, software installationand troubleshootingSolve integration issues between different software applications used on ProjectResponsible for maintenance of IT infrastructure \ Server monitoring on Window Server 2008and Windows 7 blade serversExecutive level support, PC, MacVendor interaction for facility and RMA processesRecommendations for creative production environment software needs3d themed entertainment content creation (modeler, rendering)Render wrangling \ troubleshoot failed renders \ nodesCisco switch configurationManaged data storage and transfer between onsite and offsite vendor facilitiesto complete project under high pressure deadlines on time

Charlotte, Nc, Us

Responsibilities include Branch server installation and configurationMaintenance \ repair of HP desktops and laptops and servers for Branch clientsServicing and parts ordering for all computer platforms through HP ASM programRepair \ rebuild printers, peripheralsAsset management all hardware assetsSoftware deployment based on department buildsLan \ network troubleshootingPackaging and shipping requested assets to remote Branch locationsManage incoming product and ensure proper levels of parts \ materials were availableMonitoring and maintain que for emergency support of branches, prioritize work independently

Deployment of software installations to departmentsStage and monitor delivery of softwareSoftware re-packaging via Wyse Package studio to customize installDevelop basic scripts and batch files for use during installationWork with requesting departments to understand design requirementsTest installations and verify successful design implementationTroubleshoot installation routine errors and update until satisfactoryWork work QA department to ensure proper deployment testingDocument and describe system impactVirtualized testing facility using Vmware for desktop and serversManaged monthly project deployments as assignedWorked with various business units to prepare, modify, test and deploy automated software distributions for bank branch environmentRe-packaging of software using Wyse package StudioCreation of scripts and batch files to facilitate deployment of software installationsStage and test builds prior to delivery to branch serversWork with QA, test department to ensure proper installation of updated softwareDocument change and methodologies

Deskside hardware and software support in client computing environmentProvide stellar, empathetic support to all levels of employees including executives and developers including Executive Tier 1 supportRemedy ticketing system update knowledge base and documentation of issue resolutionMeet SLA's and escalation to correct department based on issue resolution objectivesImage department pc's based on group policy and global group membershipMessaging support (Lotus Notes and Outlook)Mobile device support (Blackberry and Iphones)Operating system migration from Windows 2000 to XPDeployment of desktops and laptops with asset trackingImaging desktops, laptops, and workstationsCoordinate department moves for IT assetsHP area self maintainer - parts ordering and RMA proceduresTroubleshoot and perform breakfix for all pc platforms and peripherals, including printersDeployment and monitoring of software installationsPatch management and supportPhone support of que to resolve client computer issuesRemote login using remote desktop, VNC, netmeeting etcEscalation of support with other IT departments to maximize efficiencyBreakfix of all hardware in a desktop environment including workstations, laptops, all peripherals, printers etcProvided both phone and deskside support of software installation issues and software conflictsWireless client configuration and support

Radio Television Film, Entertainment

Aa, Theatre/Theater