Gary Dowler Email & Phone Number

Mountain View, California, US

San Francisco, CA, US

Los Gatos, California, US

Emeryville, California, US

Managing a team of system administrators with varying specialties (including DB, Storage and Visualization)This team is responsible for the operational infrastructure of MobiTV and the services that it provides to our various customers (Deutsch Telecom, Verizon, NFL, Sprint and AT and T to name a few)Managing a team that works closely with engineering and.

Emeryville, California, US

San Francisco, CA, US

Responsible for helping AppCentral define and implement their escalation support strategy. Acting as tier 3 support on behalf of AppCentral. Working with Product Management and Engineering teams to make sure that customer expectations are met as well as prioritizing feature requests and product feedback. Responsible for taking ownership of technical.

Redmond, Washington, US

Managed and directed Microsoft’s Global Support Team ensuring all wireless carrier partner service level agreements (SLA) are exceeded. Built and maintained strong on-going relationship with carrier partner Care teams and managed carrier partner Care related projects and programs. Managed day to day support of call center operations including oversight of.

Redmond, Washington, US

Responsibilities include 3rd tier support of Windows Phone 7 and Microsoft KIN devices and services amongst all carrier partners. Administrated and participated in various discussions of the Windows Phone 7 and Microsoft KIN devices and service via ms-answers forums.

US

Support Danger partners offering the hiptop (Sidekick) in a third tier support environment. The main responsibilities include handling escalations from our partners via phone and e-mail, as well as supporting a small group of end users and trial users that contact Danger directly. Traveling to Mobile Operator Call Centers to deliver On Site Training.

Atlanta, Georgia, US

Responsible for providing hardware and software support amongst multiple office locations.Trained new employees to use all necessary software for case creation and management.In charge of purchasing computer and electronic equipment for production use.Provided phone and email support to customers and insurance adjusters.Created and distributed technical.

San Jose, CA, US

Handled up to 130 customer inquiries per day regarding Cisco equipment, website, and technical issues. Served as front-line support for 10+ specialized engineering teams. Protected back-line engineers by troubleshooting 1-10 cases per day without escalation.Achieved highest award— ‘platinum-level status’—on the BINGO reporting system, by consistently.