Gary Downs Email and Phone Number
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Gary Downs is a Group Product Manager - GM Order and Fulfil at Sainsbury's Digital, Tech and Data. He possess expertise in change management, stock management, process improvement, sales management, recruiting and 26 more skills. Colleagues describe him as "Gary was a critical member of the team that created and then ran Argos' same day home delivery service. He works exceptionally hard, understands complex issues and has critical analytical skills. I would recommend Gary to anyone and would hire him again instantly for any relevant role" and "Gary has a fine mind that is always asking, and answering, the kinds of questions that drive operational performance. He’s also an incredibly hard working and committed team member. Gary reported to me during my time running the Argos Fast Track Delivery same-day delivery service - he was a brilliant asset to the team and I cannot recommend him highly enough. "
Sainsbury'S Digital, Tech And Data
View- Website:
- sainsburys.co.uk
- Employees:
- 67250
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Group Product Manager - Gm Order And FulfilSainsbury'S Digital, Tech And DataStockton-On-Tees, Gb
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Group Product Manager - Gm Order & FulfilSainsbury'S Digital, Tech And Data Feb 2023 - PresentLondon, England, United KingdomLead a team of Senior Product Managers, responsible for all the backend capability that allows Argos to take an order & fulfil it, which includes Inventory Management & Customer Availability, Final Mile Fulfilment & Order Management. -
Senior Product Manager - Argos Inventory Management & Customer AvailabilitySainsbury'S Digital, Tech And Data Aug 2021 - Feb 2023London, England, United KingdomLead a team of on-shore and off-shore software engineers (Full Stack and IBM Sterling OMS) to maintain & enhance customer propositions & business capabilities. Responsible for the backend capability and logic that makes the Argos fulfilment network possible, determining what is available for customers to purchase, on what lead-time, and what route the products would need to take in order for it to be fulfilled - in addition to ensuring we maintain the current 99.7% inventory accuracy.This a key role, crucial to the success of the Argos Transformation Programme and the move away a decentralised store-ran fulfilment model to a network of Local Fulfilment Centres - one of the largest fulfilment transformation programmes in the UK.
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Digital Change Project Manager - FulfilmentSainsbury'S Sep 2020 - Aug 2021LondonLeading cross-functional teams to identify, shape & deliver multi-£m change projects across the Sainsburys Digital Operations including Sainsburys Home Delivery (GOL) & Argos Fast Track Delivery. Initiatives included: - Creating & sharing an operational framework to support driving performance improvements & consistency across the different locations- Fundamental changes to the 'picking' process for Sainsburys Home Delivery to improve the efficiency of colleagues- Leading a proof of concept on 'pick walk visualisation' - a simple tool for management to spot config issues & correct them easily.- Commenced the re-platforming & complete UX/UI overhaul of the handheld devices used by colleagues to pick online orders.- Identified the need & commenced the work to upgrade the picking system; enabling the handheld overhaul and leading to algorithmic improvements for improved planning & efficiency- Created the platform and mechanism for the labour planning teams to articulate how the various levers can influence performance- Supported the discovery & business case for introducing Telematics in to the Argos fleet- Discovery in to the removal of plastic bags from the Argos Home Delivery operation to support our net zero commitments
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Uk Operations & Development Manager - ‘Fast Track’ Same Day Home DeliveryArgos Aug 2019 - Sep 2020Milton Keynes, United KingdomMy previous remit was expanded to also include the responsibility for the “Fast Track” Same Day Home Delivery operational performance & support teams for Argos. This includes but is not limited to;- Being responsible for the operational, customer and propositional performance of over 170 delivery stations and c3000 fulfilment colleagues for final mile- Ownership of the stores delivery network and Argos’ “hub to spoke” network across both the UK and ROI- Leading a national field team of Support Managers to coach and improve performance and develop the home delivery and ‘hub to spoke’ operation- Lead a small analytics team, focused on creating the insight to step change performance, engage our key stakeholders on required operational improvements and continually drive operational improvements to simplify what and how we do things. The team are also responsible for the disaggregated order and unit forecasting and the subsequent van forecasting at depot, day, shift level- £60m+ P&L ownership - influencing the business fulfilment strategy to keep the Argos’ proposition market leading- influencing senior stakeholders up to and including director levelThis is in addition to the responsibility listed under my previous role. -
Fulfilment Strategy Development ManagerArgos Apr 2017 - Aug 2019Milton Keynes, United KingdomAccountable for the Operating Model and P&L of the small-item fulfilment network in Argos, made up of the Fast Track Same Day Home Delivery proposition and the same-day/next-day hub to spoke operation.Leading a team responsible for:- Identify & deliver new initiatives & propositions to drive improved customer experience, lower cost to serve & operational improvement/simplification. - Lead cross-functionally on wider programmes impacting the fulfilment network, getting the right level of engagement & sponsorship- Influence the product & engineering teams to prioritise the initiatives & deliver incremental improvements- Responsible for the disaggregated order and unit forecasting and the subsequent van & driver resource forecasting at depot, day, shift level for c170 locations- c£50m P&L ownership- Creating insight in to the operation & proposition to drive a sustained improvement in performance- Seeking new data-points to unlock additional insights- Create insight & identify opportunities to change & improve the operating model- Influence stakeholders up to and including Director level.
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Operational Strategy & Fulfilment AnalystHome Retail Group Plc Feb 2015 - Apr 2017Milton Keynes, United KingdomResponsible for identifying opportunities to drive the ongoing development, process and routing optimisation and the operational success of the market leading 'Fast Track' Same Day Home Delivery and 'hub to spoke' operation. This resulted in leading a cross functional team to create the roadmap for and delivery a £4m+ efficiency project for this new proposition, contributing to the wider business operational efficiency target. Other responsibilities include but are not limited to:- Contributing to business cases for new initiatives to support the Argos transformation and 'Points of Presence' strategy- Working cross-functionality to impact assess new initiatives and propositions and design suitable operating models to ensure they land right first time.- Creating & maintaining a live, in-day reporting & insights platform for the Home Delivery & Hub to Spoke propositionsDuring my time in this role, I was responsible for leading a team of 3rd party contractors based in Bangalore, India. -
Product Owner & Systems AnalystHome Retail Group Plc Sep 2014 - Feb 2015Milton Keynes, United KingdomWorking within the Central Operations team and alongside our IT partners Accenture supporting the implementation of the large-scale Transformation programme in Argos. This included the initial migration of legacy systems to the IBM Sterling Platform & the central deployments that enabled the roll-out of the market leading Fast Track "Same Day" delivery proposition. Key aspects of the role included supporting each deployment, identifying & analysing the scale and impact of issues/defects, fix prioritisation through daily stand-ups and providing business updates to the Central & Store teams on progress.
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Operations ManagerHome Retail Group Plc May 2013 - Sep 2014Teesside, Uk
Gary Downs Skills
Gary Downs Education Details
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Distinction -
Stockton Sixth Form CollegeBusiness Management
Frequently Asked Questions about Gary Downs
What company does Gary Downs work for?
Gary Downs works for Sainsbury's Digital, Tech And Data
What is Gary Downs's role at the current company?
Gary Downs's current role is Group Product Manager - GM Order and Fulfil.
What is Gary Downs's email address?
Gary Downs's email address is ga****@****oup.com
What schools did Gary Downs attend?
Gary Downs attended Teesside University, Teesside University, Stockton Sixth Form College.
What skills is Gary Downs known for?
Gary Downs has skills like Change Management, Stock Management, Process Improvement, Sales Management, Recruiting, Critical Thinking, Business Analysis, Web Design, Performance Appraisal, Performance Improvement, Customer Engagement, Employee Training.
Who are Gary Downs's colleagues?
Gary Downs's colleagues are Niall Wood, Neuza Oliveira, Sultan Ahmed Hussain, Theodore Amisi, Niger Mita, James Spurdle, Shabnam Moulavi.
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