Gary Dyer Email & Phone Number

Dublin, Ohio

As an Executive Sales Director with over two decades of IT industry experience, I leverage my comprehensive expertise to drive strategic technology solutions for enterprise clients. My role encompasses:-Spearheading sales initiatives in infrastructure cabling, security, UCaaS, Paging, SD-WAN, SASE, NaaS, and data center technologies.-Serving as a trusted technology advisor, translating complex technical concepts into actionable business strategies for C-level executives.-Utilizing my experience as a Virtual CIO to provide strategic technology guidance, aligning IT solutions with business objectives and optimizing budgets.-Leading high-stakes client meetings, providing expert guidance on optimizing IT infrastructure and implementing cutting-edge solutions.-Drawing on my proven track record of building and leading high-performance, cross-functional teams to drive sales initiatives and deliver complex technology solutions.-Evaluating new information systems products and services, leveraging my ability to assess and implement transformative technologies.-Mentoring and supporting sales team members, enhancing their technical knowledge and sales effectiveness.-Applying my extensive experience in policy development, project management, and problem-solving to ensure client satisfaction and drive business growth.This role allows me to synthesize my deep technical knowledge, strategic vision, and leadership skills to help clients navigate their digital transformation journeys. By effectively communicating technical concepts to executives and providing valuable insights based on my comprehensive IT management experience, I guide clients towards optimal technology strategies that align with their business goals.

My responsibilities revolve around service desk, operations and project teams. These teams are responsible for all IT support from the desktop to the data center for all of our clients. I Implement policies and procedures concerning how problems are identified, received, documented, distributed, and corrected. I continuously work to ensure issues are resolved in minimum time. I Evaluate new information systems products or services and suggest changes or new implementations. I rely on my extensive experience and judgment to resolve client issues and maintain customer relations. I lead and direct the work of Service Desk Technicians, and Network / System Engineers while maintaining high morale and a reduced turnover rate. I serve as the Virtual Chief Information Officer and technology advisor for various clients in order to aid them in IT strategy, IT budgeting and efficiency, software/ hardware selection, andIT audits.

Job Summary-Manages and directs staff in the planning, development and maintenance of Revolution Group’s clients information systems infrastructure. Primary areas of responsibility include: Local, metropolitan and wide area data networks, voice networks, operating systems, Internet and Intranet services, electronic mail, and computer operations. Coordinates activities with managers from both operational and project teams.Typical Duties and Responsibilities-Supervises technical staff that are responsible for data networks and computer and network operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.-Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.-Conducts capacity planning. Develops procedures to measure the capacity for network devices and hosted applications relative to current and future activities. Based on these measures, coordinates the acquisition of additional resources.-Assures that software and firmware is at current revision levels. Works with vendors to request and schedule upgrades and with Revolution Group teams to support the upgrades.-Maintains technical and operational documentation for Client Onboardings.-Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, spare parts, data retention, and restoration planning.-Stays current with technological developments related to computer hardware, software, and networks, as well as management practices which involves leadership training and meeting with colleagues.

- Responsible for the installation, assignment, and maintenance of 13 servers and 250 workstations. - Implemented and maintained a real-time, handheld wireless barcode scanner system at all facilities to track raw, in-process, and finished material.- Responsible for management of Network Technicians.- Responsible for negotiating voice and data provider contracts that resulted in a savings of $76,000 in long-distance charges over a 3-year period.- Responsible for all IT hardware, software, phone, and consulting purchases.- Responsible for creation of IT Acceptable Use policies for data and voice, and for all IT documentation to comply with ISO 9000 standards.- Implemented rollout of e-mail and secured/monitored Internet access.- Performed network security audits.- Implemented employee training on all new programs and products.- Project Manager for all application/infrastructure advancementsExperience with:- Microsoft Servers (NT, 2000, 2003)- Microsoft Workstations (3.1, NT, 95, 98, 2000)- Microsoft Exchange 5.5- Microsoft SQL- Network Infrastructure (Dell, Cisco, Intel) - AS/400- NEC NEAX 2000 PBX phone system- Repartee OS/2-based voicemail system.- Application Support (Kronos, Impromtu, AutoCAD,Microsoft Office, Mapics)