Supporting HKDR and animal welfare through various tasks and general support.

As the Public Relations and Development manager, my team and I work across the Main Library and six branch libraries to promote its image and to raise funds to support library programmes, collections and infrastructure through proposals, case statements and grants. Under Public Relations, I prepare communications, marketing initiatives, community outreach activities for the promotion and enhancement of the Library’s image as well as its relationship with the public and academic community… Show more As the Public Relations and Development manager, my team and I work across the Main Library and six branch libraries to promote its image and to raise funds to support library programmes, collections and infrastructure through proposals, case statements and grants. Under Public Relations, I prepare communications, marketing initiatives, community outreach activities for the promotion and enhancement of the Library’s image as well as its relationship with the public and academic community. Key Responsibilities• Plan, develop, budget, and implement PR strategies• Manage the PR aspect of a potential crisis situation• Liaise with and answer enquiries from media, individuals and other organisations• Research, write and distribute press releases to targeted media• Write and edit in-house periodicals, annual reports, speeches, marketing & advertisements, and newsletters• Supervise the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programmes with my graphic designer team member• Devise and coordinate photography and video needs• Organise events including press conferences, open days, and press tours• Curate and collaborate exhibitions and talks with the HKU community and external parties• Event manage conferences, symposiums, workshops, and seminars• Content manage the information on the library’s website• Source and manage speaking and sponsorship opportunities locally, regionally and globally• Write fundraising and budgeting proposals• Drive and preserve fundraising campaigns through multiple channels and with key influencers, trusts, foundations and individual donors• Develop and deliver a marketing strategy to improve the library patron’s experience and the library’s image• Created the Resident Therapy Dog Programme at the Libraries• Manage the Library’s social media channels, Facebook, LinkedIn, Instagram, and YouTube Show less

As one of the volunteer members of the Executive Committee, I shared the responsibility for overseeing the organizational policies of the Society for the Prevention of Cruelty to Animals (SPCA) and overseeing its stability. Key Responsibilities • China Outreach Workgroup Chair: to develop an SPCA affiliation in China• IT Advisory Workgroup Chair: to support the SPCA IT team in improving and maintaining the IT environments by sharing my extensive knowledge and professional… Show more As one of the volunteer members of the Executive Committee, I shared the responsibility for overseeing the organizational policies of the Society for the Prevention of Cruelty to Animals (SPCA) and overseeing its stability. Key Responsibilities • China Outreach Workgroup Chair: to develop an SPCA affiliation in China• IT Advisory Workgroup Chair: to support the SPCA IT team in improving and maintaining the IT environments by sharing my extensive knowledge and professional network connections• Workgroup member to help create a new SPCA centre by sharing my experience in past constructions of a new headquarters and data centre in New York and my experience as an IBM Facilities Manager• Shared any relevant information or contact that might be helpful to the Society• Seek out and leverage any avenues for fundraisingSPCA-HK Mission Statement: To promote kindness to animals, to protect their health and welfare, to prevent cruelty, and through education to inspire in the community a deep respect for the all life so that all living creatures may live together in harmony. Show less

Directed and developed policies, governances, and best practices related to internal IT communications that help improve staff experiences with Client Services’ Windows-based systems and products; helpdesks, networks, mobility, and collaboration and support tools.Key Achievements• Reduced help desk “how do I” calls by 25% with new and revised global communications, marketing and advertising processes• Received positive replies and buy-in from staff and engineering teams on new… Show more Directed and developed policies, governances, and best practices related to internal IT communications that help improve staff experiences with Client Services’ Windows-based systems and products; helpdesks, networks, mobility, and collaboration and support tools.Key Achievements• Reduced help desk “how do I” calls by 25% with new and revised global communications, marketing and advertising processes• Received positive replies and buy-in from staff and engineering teams on new communication style and it conciseness• Additional departments requested communications consulting servicesKey Responsibilities• Editor• Responsible for developing and driving the communication campaigns that align with the department’s products and services.• Formulated communication plans; review and edit content to effectively convey executive messages and product announcements• Provided counsel to all Client Services domain teams on content of messages, notice, websites and knowledge sharing portals• Drove the creative direction and execution of marketing material that reflects vision and values, and strategic goals• Met Key Performance Indicators (KPIs)• Created, conducted, analyzed, and reported on employee engagement surveys • Worked with business partners on communication materials and thematic direction• Explored innovate opportunities to reduce the Bank’s carbon footprint • Worked with external agencies on creative writing and production of materials, video and print• Developed and expanded the communication, marketing and advertising skills of the communication team Show less

Provided relationship management and consultancy services between IT Operations, businesses and supporting IT partners; “Front Door to ITO”. Key Achievements• Streamlined the ITO orderbook process and the ‘rules of engagement’ between ITO and ‘customers’• Changed the ‘customer’ mindset of ITO from being ordertakers to partners• Helped to drive infrastructure consolidation over new ITO resource deployments• Helped to develop the relationship mangement skills for the ITO… Show more Provided relationship management and consultancy services between IT Operations, businesses and supporting IT partners; “Front Door to ITO”. Key Achievements• Streamlined the ITO orderbook process and the ‘rules of engagement’ between ITO and ‘customers’• Changed the ‘customer’ mindset of ITO from being ordertakers to partners• Helped to drive infrastructure consolidation over new ITO resource deployments• Helped to develop the relationship mangement skills for the ITO Consultancy teamKey Responsibilities• Effectively managed customer demand against the ITO orderbook• Developed a comprehensive and simplified team engagement model• Collaborated with businesses to understand their global, regional and in-country direction/strategy• Influenced and contributed to business strategies as a member of the senior management team• Adhered to the ITO strategy• Reviewed business cases to ensure alignment with business requirements and project timelines• Serviced as the single point of contact for project escalation and oversight• Ensured overall ‘customer’ satisfaction Show less

Established and maintained strong relationships with executives and influencers in the IT and Line of Business organizations in the assigned accounts. Required to understand the client's business including their organization, financial, competitiveness in the market, industry and business issues.Accounts: ABN AMRO, Royal Bank of Scotland, Fortis, Prudential Financial, AXA

Primary focal point for managing all business activities, deliverables, and projects for assigned accounts. Accountable to meet revenue, profit, growth objectives and customer satisfaction targets, responsible to build and maintain strong client relationships at required levels with the objective of being a trusted business partner. Worked with the client to grow the account / contract base into new business opportunities and stem erosion. Managed effective communications between the client… Show more Primary focal point for managing all business activities, deliverables, and projects for assigned accounts. Accountable to meet revenue, profit, growth objectives and customer satisfaction targets, responsible to build and maintain strong client relationships at required levels with the objective of being a trusted business partner. Worked with the client to grow the account / contract base into new business opportunities and stem erosion. Managed effective communications between the client, account team and team IBM.Key Achievements• Delivered overall improvement in quality of service to the client and to ‘outstanding’ levels within IBM• Consistently improved client satisfactionKey Responsibilities• Worked with a centralized project office to control the day to day operations under contract• Led and motivated the account team to deliver quality and value-added service• Identified business requirements, developed and reviewed proposals, established scope of work, ensured performance, and negotiated contract terms and conditions• Addressed client issues to closure by applying ‘root cause’ analysis• Provided vendor management service Show less

Service Delivery Manager - Strategic OutsourcingAccount: Development Bank of Singapore (DBS)Led the service delivery teams to ensure the day-to-day contracted services are delivered. Managed cost of delivery by looking at better ways to provide service in a cost efficient manner. Monitored and managed Service Level (SLA) performance, incident, problem and change, security, audit, asset management, ID administration,and facilities reporting and analysis to identify issues and trends… Show more Service Delivery Manager - Strategic OutsourcingAccount: Development Bank of Singapore (DBS)Led the service delivery teams to ensure the day-to-day contracted services are delivered. Managed cost of delivery by looking at better ways to provide service in a cost efficient manner. Monitored and managed Service Level (SLA) performance, incident, problem and change, security, audit, asset management, ID administration,and facilities reporting and analysis to identify issues and trends and develop action plans managing cost.Key Achievements• Managed a team of seven supervisors to greatly improve staff (16) delivery and morale• Received the ‘Team of the Month’ IBM award for excellence - May 2004Key Responsibilities• Problem, Change, Availability and Service Level Agreement Management• Proactively recommended changes to strive for best practices• Chaired weekly meetings on root cause analysis to meet or exceed SLAs• Prepared for the Customer Change Review Board to ensure client confidence in IT environment management• Applied problem analysis to pin point problem evolution and resolutionsSecurity and Audit• Improved IT Security and anti-virus protection and detection• Implemented projects to meet IT Security Control requirements to all systems• Coordinated and addressed over 25 audit reviews from regulatory institutions, client, and 3rd partyorganizations• Adopted and delivered new audit recommendations, client standards and risk assessment• Exceeded client Service Level Objectives on a regular basis• Managed urgent project requirementsAsset management• Maintained a consistent review of assets to ensure proper billing and credits• Addressed discrepancies between client and IBM inventory Show less

Director of the SUN UNIX Systems Administrators and Operations team supporting over 2000 servers and workstations. Worked directly with CTO and division managers to tailor infrastructure solutions to meet budgetary and business requirements. Undertook project management with budgets ranging up to US$10million. Business Relationship Manager for all equities trading area to ensure a single point of communications between IT and the Lines of Business.Key Responsibilities• Managed daily… Show more Director of the SUN UNIX Systems Administrators and Operations team supporting over 2000 servers and workstations. Worked directly with CTO and division managers to tailor infrastructure solutions to meet budgetary and business requirements. Undertook project management with budgets ranging up to US$10million. Business Relationship Manager for all equities trading area to ensure a single point of communications between IT and the Lines of Business.Key Responsibilities• Managed daily system administration operations with 2 managerial and 19 non-managerial direct reports• Created strategies to implement mission critical trading platforms• Upgraded and consolidated existing server environmentsLead Strategist/Program Director• Developed and implemented a business contingency planning strategy• Developed and implemented disaster recovery design, setup, testing, and activation process• Member of the new corporate headquarters design team for system setups, inventory, procedure and protocol design, user migration planning and implementation• Implemented new systems architecture in London, Hong Kong, and Tokyo• Managed system and server relocation from New York to New Jersey data centerOperational ResponsibilitiesSupported departmental direction and provided full oversight to include: engineering, designing, installation, implementation, validation, support, administration and management authority for UNIX based services• Supervised the development and implementation of new operational procedures• Chaired weekly status meetings with departmental heads to facilitate existing and future projects• Conducted postmortem reviews for service outages• Managed security, integrity and functionality of remote access systems• Staff management and training including compensation planning, hiring, and shift scheduling Show less

Key Achievements• Designed, implemented and managed the bank’s first networked SUN UNIX platform for the video and graphics• Expanded the SUN UNIX platform to include additional departments; migrated from Bank standardized mini-computer (Data General) environmentKey Responsibilities• Provided help and support to research staff in the preparation of economic data reports, and research publications• Provided help and support to video and graphics teams for their… Show more Key Achievements• Designed, implemented and managed the bank’s first networked SUN UNIX platform for the video and graphics• Expanded the SUN UNIX platform to include additional departments; migrated from Bank standardized mini-computer (Data General) environmentKey Responsibilities• Provided help and support to research staff in the preparation of economic data reports, and research publications• Provided help and support to video and graphics teams for their presentations and mid-year/annual reports• Provided help and support to the administration and support staff on a daily basis• Prepared IT budgets• Evaluated hardware and software to best suit the needs of the department Show less

Key Responsibilities• Developed and analyzed doctor’s patient demographics data• Maintained the department computer systems at the main location and at several satellite clinics, hospitals and nursing facilities• Provided support to the department's budget system• Trained residents and house staff on basic computer hardware and software skills• Documented all computer environments, processes, and procedures