Gary Elcock Email & Phone Number

Harrogate, England, United Kingdom

Leeds, United Kingdom

Charged with providing day to day management of large educational sites and customer liaison. Lead Engineer for technical resolution of 700+ users and approximately 1000 end devices. Additional duties included 3rd line support for the entire BSF Leeds once per week covering additional 15 other sites. Accountable for monitoring and prioritizing calls from call queue, answering telephone enquiries and support call and any other ad hoc issues meeting strict SLAs and in compliance with ITIL standards. Maintaining system uptime, VMware, Windows and Cisco UCS infrastructure oversight and support, day-to-day operations, and customer satisfaction.- Awarded four customer satisfaction awards- Effectively developed and delivered staff training- Planned and implemented project work on site and created software packages using Win install and CC4 for remote installations- Key member of staff in transition from project to full managed service- Innovatively resolved critical long-standing issues and successfully mentored 1 member of RM staff to a high standard and managing apprentice and workplace staff - Manage a small team to deliver support to remote site school, - Conduct 121 meetings with customers to address and review issues, and act as point of contact for external contractors

Leeds, United Kingdom

Resolved technical issue on 4 sites including John Smeaton (1000+ users, 700 end devices 9 windows 2003 servers), Parklands Primary (380 users, 100 end devices, 1 windows 2000 server), Ralph Thorsby (1200+ users, 900 end devices, 12 window 2003 servers) and Cardinal Heenan (900+ users, 400 end devices, 9 window 2003 servers). Accountable for all aspects of server maintenance, functionality, and managing day-to-day activities related to network troubleshooting, uptime, functionality, and infrastructure upgrades. Selected to conduct 121 support and high-level support calls for another site

Goole

- Solely accountable for implementation of all tasks in the Vermuyden School Maths and Computing Special School Status. Management of 13 primary schools, all aspects of purchasing and installation, server maintenance, functionality, and managing day-to-day activities related to network troubleshooting, uptime, functionality, and infrastructure upgrades. - Achieved targets within development plan 2 years ahead of schedule - Raised the profile of the school by forging links with external businesses and organisations- Hosted a number of training days and courses and reduced the number of non-urgent visits with strategic training

Field Based East Riding Of Yorkshire /North Yorkshire

Goole

S101 Science

Education record